Full-Time

Customer Success Manager

Posted on 6/18/2024

Resilience Cyber Insurance

Resilience Cyber Insurance

201-500 employees

Cyber risk solutions and insurance coverage

AI & Machine Learning
Data & Analytics
Cybersecurity

Mid

Chicago, IL, USA

Required Skills
Sales
Communications
Marketing
Requirements
  • 3-5 years of experience in customer success
  • Excellent communication and interpersonal skills
  • Strong strategic thinking and problem-solving abilities
  • Proficiency in CRM software
  • Ability to thrive in a fast-paced environment
  • Passion for delivering exceptional customer experience
Responsibilities
  • Proactively engage with customers to understand their goals, challenges, and feedback
  • Develop and execute Customer Success strategies
  • Serve as the primary point of contact for assigned accounts
  • Conduct regular business reviews with clients
  • Collaborate cross-functionally with Sales, Product, Underwriting, & Marketing
  • Identify and address customer issues
  • Monitor customer health metrics and usage data
  • Lead efforts to upsell or cross-sell additional products or services
  • Advocate for customer needs internally
  • Mentor and coach junior members of the customer success team

Resilience Cyber Insurance

Resilience Cyber Insurance

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Resilience is an exceptional place to work for those passionate about cybersecurity and risk management. The company integrates advanced cybersecurity measures with AI-driven platforms, offering continuous risk assessment and dynamic solutions for changing risk environments. This focus on technological sophistication, combined with a robust framework for cyber insurance, positions the company as a leader in managing digital threats and protecting clients, making it a dynamic workplace for innovative minds in the cybersecurity field.

Company Stage

Series D

Total Funding

$217M

Headquarters

New York, New York

Founded

2016

Growth & Insights
Headcount

6 month growth

5%

1 year growth

9%

2 year growth

90%