Full-Time

Account Supervisor

Personalized Content Team

Posted on 9/4/2024

DEPT

DEPT

1,001-5,000 employees

Digital agency for marketing and technology

Consumer Software
Social Impact

Mid

Toronto, ON, Canada

Flexible hybrid working policy.

Category
General Marketing
PR & Communications
Growth & Marketing
Requirements
  • Demonstrable agency experience in Client Services, preferably in a Senior Account Manager role already or an Account Manager who is ready to take the lead.
  • Experience delivering a broad range of multi-channel marketing communications including print, event collateral, whitepapers, and digital – social, display, email, landing pages, onsite banners.
  • Extremely organised, able to talk about tools and processes used for project management.
  • Ability to work under pressure and meet deadlines with ease and efficiency.
  • Deep understanding of production and interactive processes.
  • Commercially driven with experience handling budgets and timelines.
  • Proven business development experience and success.
  • Advanced working knowledge of Microsoft Office and Google Suites.
  • Resource management skills and ability to handle complex / sensitive issues.
  • Experience leading others directly or as a mentor.
Responsibilities
  • Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns.
  • Liaise with clients and manage expectations.
  • Communicate feedback to designers, copywriters and developers & plan and manage workloads of the team.
  • Ensure feedback requirements are met whilst protecting eBay's values/brand.
  • Build a full understanding of eBay's business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser.
  • Work closely with creative and strategy teams and to have oversight of all statements of work/proposals.
  • Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budget.
  • Report back to management with internal and external issues and events that might impact accounts, either positively or negatively.
  • Maintain a strategic overview of assigned accounts - running regular internal client-facing account reviews. Prove how we are meeting our clients' objectives through metrics, feedback, research, etc.
  • Delegate and allocate responsibilities efficiently to manage projects end-to-end.
  • Effectively lead teams and inspire others to achieve goals through innovation, quality, and excellence.
  • Match project tasks with opportunities for development so that employee potential is utilized to the maximum.
  • Mentor, train and manage junior account managers and apprenticeships where available. Conduct performance reviews of team members and identify areas for improvement, give feedback and recommend for promotions or salary increases.

Dept is a global digital agency that focuses on enhancing businesses' digital presence by combining creativity, technology, and data. They offer a variety of services, including customer experience design, technology engineering, performance marketing, and brand campaigns. Their work includes creating digital products and immersive experiences, such as transforming events into virtual worlds and launching unique virtual apparel. What sets Dept apart from competitors is their tailored approach to digital solutions, which helps drive business growth and fosters strong client relationships. Their goal is to deliver high-quality digital solutions while maintaining a commitment to sustainability, as evidenced by their climate-neutral certification and strategic expansions into new markets.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Amsterdam, Netherlands

Founded

2008

Simplify Jobs

Simplify's Take

What believers are saying

  • Dept's expansion into Asia Pacific and the US boosts global presence.
  • AI practice aims to drive 10% of revenue by 2025.
  • Growing demand for virtual experiences enhances Dept's immersive offerings.

What critics are saying

  • Rapid expansion may lead to integration challenges across diverse teams.
  • AI revenue goals face hurdles due to evolving technology and regulations.
  • Focus on sustainability may impact profitability if not managed efficiently.

What makes DEPT unique

  • Dept blends creativity, technology, and data for unique digital solutions.
  • Their climate-neutral certification appeals to environmentally conscious clients.
  • Dept's AI-driven personalization aligns with industry leaders like Netflix and Amazon.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Parental Leave

Hybrid Work Options

Flexible Work Hours

Mental Health Support

INACTIVE