Simplify Logo

Full-Time

Account Supervisor

Personalized Content Team

Confirmed live in the last 24 hours

DEPT

DEPT

1-10 employees

Digital agency for marketing and technology

VR & AR
Consumer Software
Social Impact

Mid, Senior

Toronto, ON, Canada

Category
General Marketing
PR & Communications
Growth & Marketing
Required Skills
Management
Marketing
Requirements
  • Demonstrable agency experience in Client Services, preferably in a Senior Account Manager role already or an Account Manager who is ready to take the lead.
  • Experience delivering a broad range of multi-channel marketing communications including print, event collateral, whitepapers, and digital – social, display, email, landing pages, onsite banners.
  • Extremely organised, able to talk about tools and processes used for project management.
  • Ability to work under pressure and meet deadlines with ease and efficiency.
  • Deep understanding of production and interactive processes.
  • Commercially driven with experience handling budgets and timelines.
  • Proven business development experience and success.
  • Advanced working knowledge of Microsoft Office and Google Suites.
  • Resource management skills and ability to handle complex / sensitive issues.
  • Experience leading others directly or as a mentor.
Responsibilities
  • Manage briefs from start-to-finish, ensuring successful delivery to deadlines across multiple campaigns.
  • Liaise with clients and manage expectations.
  • Communicate feedback to designers, copywriters and developers & plan and manage workloads of the team.
  • Ensure feedback requirements are met whilst protecting eBay's values/brand.
  • Build a full understanding of eBay's business, strategies, objectives, brand, audiences and challenges, advising on the communications solution that best meets their needs, with a view to becoming their trusted adviser.
  • Work closely with creative and strategy teams and to have oversight of all statements of work/proposals.
  • Ensure the right team is in place to deliver and maintain high standards while adding value wherever possible. Meet success criteria as projects are delivered to time and to budget.
  • Report back to management with internal and external issues and events that might impact accounts, either positively or negatively.
  • Maintain a strategic overview of assigned accounts - running regular internal client-facing account reviews. Prove how we are meeting our clients' objectives through metrics, feedback, research, etc.
  • Delegate and allocate responsibilities efficiently to manage projects end-to-end.
  • Effectively lead teams and inspire others to achieve goals through innovation, quality, and excellence.
  • Match project tasks with opportunities for development so that employee potential is utilized to the maximum.
  • Mentor, train and manage junior account managers and apprenticeships where available. Conduct performance reviews of team members and identify areas for improvement, give feedback and recommend for promotions or salary increases.

Dept is a global digital agency that focuses on enhancing businesses' digital presence by combining creativity, technology, and data. They offer a variety of services, including customer experience design, technology engineering, performance marketing, and brand campaigns. Their work includes creating responsive websites and immersive virtual experiences, such as transforming events into 3D virtual worlds and launching unique virtual apparel. What sets Dept apart from competitors is their tailored approach to digital solutions, which helps drive business growth and fosters strong client relationships. Their goal is to deliver high-quality digital products and services while maintaining a commitment to sustainability, as evidenced by their climate-neutral certification. With a diverse clientele that includes major brands and startups, Dept aims to expand its global reach and continue to be recognized for its innovative projects.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Amsterdam, Netherlands

Founded

N/A

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
Simplify Jobs

Simplify's Take

What believers are saying

  • Working with high-profile clients like Adidas, Samsung, and Patagonia offers significant exposure and career growth opportunities.
  • Dept's focus on innovative projects, such as virtual experiences and AI-driven solutions, provides employees with cutting-edge work experiences.
  • The company's commitment to diversity, equity, and inclusion, highlighted by the appointment of Sandra Masiliso, fosters a supportive and inclusive work environment.

What critics are saying

  • The rapid pace of acquisitions and expansions could lead to integration challenges and cultural misalignment within the company.
  • The competitive digital agency landscape requires continuous innovation to maintain a leading position, which can be resource-intensive.

What makes DEPT unique

  • Dept's unique blend of creativity, technology, and data sets it apart from traditional digital agencies that may focus on only one or two of these elements.
  • Their commitment to sustainability, evidenced by their climate-neutral certification, appeals to environmentally conscious clients, unlike many competitors.
  • Dept's strategic acquisitions and global expansion, such as the recent acquisition of Raybeam and entry into the Asia Pacific market, demonstrate a proactive approach to growth and diversification.