The Role:

Working in an agile, global team, you will work closely with designers, engineers, data scientists and product managers to solve problems in unique ways. Your communication and collaboration excellence will be essential to avoid siloed thinking and efforts.

You will lead the research activities across different product teams, taking responsibility for uncovering and defining the insights to drive design decisions that best meets the needs of our users.

• Take ownership for the management and implementation of research and testing methods (interviews, surveys, observations) the interpretation of findings and results for the product development team
• Help structure and define the use of research tools, templates and supporting materials

• Understand internal and external user needs, pain points, and aspirations. Analyse competitor offerings

• Lead and facilitate workshops and testing sessions to gather insights and help drive design decisions
• Evaluate ideas by analysing testing findings, identifying themes, patterns, behaviours and opportunities
• Present findings to team members and stakeholders, (internal and external)
• Collaborate with designers to integrate research into design decisions and testing sessions, helping to generate a wide range of ideas for improving the user experience
• Work across our internal teams to ensure we are sharing the findings and insights to steer decision making.
• Articulate the value and benefits of user research in your daily work with others outside of your team
• Provide mentorship and guidance to other member of the team
• Stay updated on industry trends and incorporate fresh ideas into design practices.
• Continue to refine, learn new skills, and grow yourself as a researcher.