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Customer Success Knowledge & Content Specialist
Posted on 11/23/2022
INACTIVE
Locations
Austin, TX, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Confluence
Management
Sales
Requirements
  • You take initiative and ownership of projects and proactively identify opportunities to improve the Customer Success knowledge and content flow
  • Your attention to detail is impeccable
  • You have a proven track record of managing projects to successful completion
  • You have excellent written and verbal communication skills
  • You are known for being a team player, we just can't emphasize this enough
  • You welcome feedback and are always looking to learn and improve your skill set
  • You are intellectually curious and are known as a problem solver, you're not afraid to tackle technical problems
  • 2-4 years relevant experience in a related function, for example, Operations, Customer Success, or Knowledge & Content Management
Responsibilities
  • Design, develop and maintain training strategies for updating Customer Success content and knowledge
  • Own our internal content repositories that CSMs use including Confluence and Highspot
  • Manage, enhance and validate the resources CSMs have at their disposal to drive successful customer outcomes and ensure information is accurate
  • Partner closely with the Learning & Development Team and other Post Sales teams to coordinate delivery of identified content needs
  • Streamline and evolve the communication organization and distribution of these materials to the department
  • Proactively report on knowledge consumption and identify opportunities to find efficiencies on content usage
  • Identify gaps in knowledge and content documentation by actively monitoring CSM internal questions and asks
Braze

501-1,000 employees

Customer engagement platform for marketing
Company Overview
Braze is committed to setting new standards in customer engagement. The company provides multi-channel marketing automations for companies to better engage with their customers.
Benefits
  • Competitive compensation that includes equity
  • Generous time off policy to balance your work and life, including paid parental leave
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture
Company Core Values
  • Take Your Seat At The Table - Our community welcomes and respects your unique talents and perspective
  • Don't Ignore Smoke - We help each other notice issues before smoke turns to fire
  • Shape The Future - We believe in the positive trajectory of change
  • Embrace Curiosity - We are explorers of details and new horizons
  • Seek The Truth - We combine intelligence with humility to challenge our assumptions and ask thoughtful questions
  • Be A Human - Each of us contributes to the Braze culture through our individuality