Partner Implementation Associate
Posted on 7/19/2023

1,001-5,000 employees

Mobility solutions
Company Overview
Via's mission is to create a truly dynamic mass transit system, liberated from the constraints of fixed routes and fixed schedules
San Francisco, CA, USA • New York, NY, USA
Experience Level
Desired Skills
Data & Analytics
  • You have a minimum of 1+ years of experience with a record of achievement in the public transit industry or client facing experience in customer success, account management, consulting, or implementation in other industries
  • Intuitive communicator; whether in customer conversations, product presentations, or written proposals, you always strike the right tone and communicate persuasively
  • An educator, collaborator, and thought partner; you enjoy advising clients and know how to use data to build compelling recommendations
  • An excellent team player; you're a meaningful individual contributor and view success as a team effort and enjoy working with others
  • Quantitatively-inclined and data savvy; you may not be a Tableau expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations
  • Implement Scheduling and Fixed Route products with partners and provide ongoing support
  • Analyze data outputs and share recommendations with the partner to lead them to success in reaching their goals
  • Effectively manage project timelines and workflows and set accurate expectations both internally and externally
  • Collaborate and share partner guided feedback with the Product team to inform our Scheduling product roadmap
  • Lead trainings and other onsite events for partners to provide ongoing support; you can expect 20-30% travel
  • Be a thought partner to guide the development and execution of the Partner Enablement team's overall strategy