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Customer Success Manager
Posted on 6/30/2022
INACTIVE
Locations
Remote • Everett, MA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Sales
Requirements
  • 5+ years experience in client success managing clients
  • Healthcare industry, digital therapeutics, or digital healthcare background
  • Proven track record of exceeding ARR goals and client satisfaction across a book of business
  • Ability to develop strategic client strategies to support retention and client growth via cross-selling or up-sell initiatives
  • Highly organized, able to multitask, and easily adapts and responds to change
  • Strong communication skills. Ability to simplify and convey complex information in a confident and articulate manner while effectively communicating across various target audiences
  • Comfortable conducting product demonstrations and presenting virtually and in-person
  • Ability to solve problems quickly and creatively in a highly collaborative environment
  • Demonstrated ability to work successfully on cross-functional teams
  • Willingness to travel
  • Experience managing a range of priorities and accounts, focusing on what is critical
  • Comfort with ambiguity: experience adapting in rapidly changing environments and contributing to an evolving sales process
  • Growth mindset: always looking for an opportunity to learn, grow, and give/receive feedback
Responsibilities
  • Own the client relationship, partnering with the sales and implementation teams, and taking over management for ongoing client happiness
  • Own the client relationship, partnering with the sales and implementation teams, and taking over management for ongoing client happiness
  • Own all aspects of client renewals. Collaborate with sales peers, when appropriate, on accelerating account expansions and renewals
  • Expand user base continuously and grow revenues through cross-selling and up-selling
  • Forecast and manage the health of your clients
  • Develop and deepen relationships with clients that provide insight into their company goals and strategies
  • Ensure client delight that drives client advocacy opportunities
  • Be a client consultant. Analyze the client's use of the product and identify trends and success metrics by running reports with our data visualization tools. Share opportunities with clients for greater enrollment and engagement
  • Act as a client advocate and be the voice of the client internally to refine the client and member experience including client launches, member enrollment, billing, and contribute to product roadmap planning
  • Act as a client advocate and be the voice of the client internally to refine the client and member experience including client launches, member enrollment, billing, and contribute to product roadmap planning
  • Partner with clients on program goals and KPIs
  • Provide top-level service to our rapidly growing client base, sharing the transformative impact of our products to excite and delight
  • Be well versed in issue management, including appropriate escalation and client expectation management
VideaHealth

11-50 employees

AI-powered dentistry
Company Overview
Videa is on the mission to improve patient health through the power of AI. By leveraging algorithms, analytics and health data, Videa is unlocking health and economic value across the dental value chain - making dentistry more transparent for dentists, insurers and patients.
Benefits
  • Fast paced and collaborative work culture in which you can gain experience, grow your technical skills and work on a wide variety of challenges over your time with us
  • A team led by a VP of Engineering who spent the first half of his career as an engineer who understands what engineers need to thrive and whose mission is for Videa to be the best team you'll ever join.
  • Competitive pay and equity.
  • Agile organization where being senior translates to being a mentor and role model for others. We lead by example.
  • Technical challenges on the leading edge of innovation where software and machine learning
Company Core Values
  • Move health forward
  • Collaborate
  • Think rigorously
  • Grow
  • Build community