About the role:

Our Sales Engineering Operations team is looking for an Enablement Specialist who will play a crucial role in ensuring the seamless onboarding and continuous technical development of our SEs worldwide. You’ll be the driving force behind enabling success: coordinating training sessions, nurturing a culture of knowledge sharing, and ensuring every SE delivers top-notch demos. In addition to scheduling activities, you will be an expert communicator across the SE Team, championing programs and processes that will allow us to continue to scale. You’ll be an integral part of a diverse team working to help modernize essential industries through the application of cutting-edge IoT solutions.

You should apply if: 

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, and most importantly, ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day you’ll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact. 
• You build genuine relationships with your customers: The industries we serve have relied on pen-and-paper solutions for years and haven’t been met with the type of technology we offer. Our customer’s value earned trust and human relationships built over time.
• You want to be with the best: Samsara’s high-performance culture means you’ll be surrounded by the best and challenged to go farther than you have before. 
• You are a team player: At Samsara, sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

Click here to learn more about Samsara’s cultural philosophy.

In this role, you will:

• Drive the onboarding & continued technical training programs for the global SE organization.
• Schedule new hire onboarding and enablement experiences. This involves heavy calendar management, internal communication with onboarding presenters and stakeholders, and a detailed understanding of all Sales processes and resources to guide Q&A from SE’s joining the team.
• Work with SE’s and cross-functional partners to continuously refresh LMS and SE Knowledge Base material, including technical discovery FAQ and core demo repository.
• Ensure all SE’s can run an awesome technical sales demo.
• Manage internal technical certification strategy.
• Manage SE-generated Sales-facing technical training schedule and content (lunch and learns put on by SE Team, etc.)
• Communicate well across the company, partnering to organize, plan, and execute technical initiatives.
• Gather and manage feedback from the Sales Team on Sales Engineering engagement and performance.
• Manage interaction between the Product Operations and Sales Engineering Team for product training and advanced questions.
• Maintain/track product and feature testing activities between SE and PM teams.
• Assist Product Team in launching new products to SE’s, ensuring new features/products are incorporated in SE training.
• Maintain internal knowledge base for SE’s to access deep-dive technical content for each product.
• Maintain SE Team Operations.
• Maintain SE Organizational directory, group membership, Slack experiences, “flock” opportunities, and partner for event coordination activities.
• Manage technical mentorship program within the SE Team by matching mentors with mentees.
• Ensure feedback loops are healthy across the SE Organization and cross-functionally. These feedback loops will feed directly into performance management reporting.
• Some travel is expected to ensure a standardized experience across all offices and events.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Enthusiastic about enablement program management & supporting technical sales and product teams.
• Enjoys scheduling tasks and driving participation to make new hires successful.
• Excited by mentorship opportunities, knowledge sharing, and championing Samsara’s cultural principles.
• Must be highly organized with experience managing a program schedule across multiple parties to deliver an outcome. Ability to drive accountability across program stakeholders.
• Experience working with technical sales productivity tools (Internal KB and LMS platforms).
• Experience tracking and delivering against KPI’s, OKR’s, or other data-driven performance metrics.
• Experience running scalable and consistent feedback loops to help your team debug processes, share knowledge, and achieve organizational goals.
• Ability to align quickly and proactively with leadership and implement feedback.

An ideal candidate also has:

• 2+ years of Enterprise program/project coordinator experience.
• A deep understanding of technical sales programs.
• Experience with cloud-managed hardware products and/or IoT.
• Experience with Enterprise productivity tools: Google Workspace, Slack (Workflows), SAAS products (proprietary dashboards), knowledge management tools (Confluence), LMS tools (Seismic), IoT devices.
• Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications.
• Hobbyist interest in working with things driven by electronic systems (car audio installation/classic car restoration, home automation, building things with Raspberry Pi, Arduino, etc.).