Technical Corporate Customer Success Manager
Posted on 3/29/2023

1,001-5,000 employees

Open-source full-stack error tracking system
Company Overview
Sentry is on a mission to help developers save time, energy, and probably a few therapy sessions. The company operates an error & crash monitoring platform.
Seattle, WA, USA
Experience Level
Desired Skills
Sales & Account Management
Customer Success & Support
  • Naturally possess a high level of empathy and pay close attention to the needs of customers
  • Are solutions-oriented, have a high standard for quality, and feel accomplished when customers are successful
  • Are a clear and confident communicator -- comfortable both writing and speaking to executives at startups to the Fortune 500 and coordinating cross-functionally with internal teams and leadership
  • Are comfortable in a fast-paced environment that requires strong time-management skills and collaboration with our technical and business teams
  • Customer Success experience preferably with a B2B Software subscription
  • Revenue quota-carrying experience is a must
  • Experience managing & owning the full subscription cycle from onboarding the customer to securing a renewal
  • Have exceptional oral and written communication skills that show enthusiasm, energy, and poise
  • You have a Bachelor's degree or equivalent and a dedication to ongoing learning
  • Be the customer's champion within Sentry
  • Take ownership of your book of business/portfolio and maintain long-term account health and relationships
  • Responsible for the renewals for the customer portfolio and for identifying obstacles to renewals, if any
  • Identify and close upgrade and expansion opportunities with existing accounts
  • Maintain engagement with customers throughout the life cycle, and use metrics to analyze customers' usage of Sentry's product
  • Actively advocate for customers, working cross-functionally with PMs, engineering, marketing, and others to delight customers and help them meet their business goals while being empathetic to the processes and priorities of other teams
  • Consistently meet and exceed ARR targets for Renewals and Expansions
  • Help customers make the best out of their investment with Sentry by driving product adoption, sharing best practices, and implementing growth and optimization strategies for maximum value
Desired Qualifications
  • Experience with CRM tools like Salesforce is a plus