Full-Time

Patient Service Representative

Updated on 12/23/2024

Intermountain Healthcare

Intermountain Healthcare

10,001+ employees

Intermountain Healthcare is a nonprofit health system.

Education
Healthcare

Compensation Overview

$17.34 - $22.54Hourly

Entry, Junior

Grand Junction, CO, USA

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • One year of customer service experience involving interactions with customers in person and by phone.
  • Professional manner and strong interpersonal and communication skills
  • Demonstrated basic computer skills and data entry
  • High school diploma or GED
Responsibilities
  • Greets patients. Answer phones, takes messages, returns calls and provides needed information, while documenting all phone calls accurately and completely in the electronic medical record (EMR).
  • Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations.
  • Registers patients. Confirms, enters, and/or updates all required demographic data on patient and guarantor on registration system. Follows procedures when identifying patients.
  • Obtains copies of insurance card(s), forms of ID, and signature(s) on all required forms. Verify information on appropriate accounts to determine insurance coordination of benefits, pre-certification/prior-authorization. Complete the Medicare Secondary Payer (MSP) questionnaire when applicable. Verifies insurance to determine coordination of benefits and obtains authorization and/or referrals as required. Screens for non-covered services and waiver of liability (ABN) through automated screening at time of service.
  • Informs self-pay patients of liability due and prepayment requirements. Prepare estimate of procedures, calculates advance payment requirements on previous or bad debt and current balances. Refer potentially eligible patients to financial counseling and/or contract eligibility vendor(s). Refer complex or non-compliant patient financial issues to Clinic Manager or Revenue Service Center.
  • Collects patient payments and provides accurate receipt. Posts payments in system. Reconciles receipts with cash collected and complete required balancing forms. Documents patient account notes for all interactions/transactions.
  • Maintains department and/or individual work queues and reports as required.
  • Prepares medical records for patient appointments by compiling information from various sources to include authorizations and non-Epic documentation. Accurately scans medical records as required for Medical Group or specialty office.
  • Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
  • Performs other duties as assigned.
Intermountain Healthcare

Intermountain Healthcare

View

Company Stage

Grant

Total Funding

$1.8M

Headquarters

Salt Lake City, Utah

Founded

1975

Simplify Jobs

Simplify's Take

What believers are saying

  • Intermountain's expansion in Nevada increases healthcare access and market presence.
  • The new hospital in Billings, MT, will modernize healthcare infrastructure in the region.
  • Intermountain's research grant supports advancements in heart disorder treatments.

What critics are saying

  • Ryan Smith's transition as CDIO may disrupt ongoing digital projects.
  • The $1B hospital project in Billings could strain financial resources.
  • Scaling virtual cardiology care with Story Health may lead to inconsistent experiences.

What makes Intermountain Healthcare unique

  • Intermountain Health is a leader in digital health transformation and innovation.
  • The organization has a strong presence in the Rocky Mountain region with 33 hospitals.
  • Intermountain's partnership with Story Health enhances its cardiology care through virtual solutions.

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