Senior Practice Manager

Current Employees:

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The University of Miami UHealth has an exciting opportunity for a Senior Practice Manager (H) in Palmetto Bay, The incumbent directs and maintains all aspects of the daily activities of the practice for its successful operation, which includes the efficient and timely scheduling of patients for clinics and surgeries. Moreover, the Senior Practice Manager (H) develops, trains, coordinates, and recruits personnel for the practice to ensure that all offices are properly staffed and operational.  Additionally, the incumbent supervises scheduling support staff for physicians to ensure patient access and satisfaction, and effective and efficient coordination of out-patient appointments.

CORE JOB FUNCTIONS                                                                                                          

• Manages and coordinates the activities of office and clinic personnel.

• Approves time and attendance documents.

• Oversees recommendations for hires, transfers, promotions, and terminations, and trains and evaluates all positions for the practice.

• Maintains and adjusts job descriptions for department staff.

• Sets goals and objectives for support staff and evaluates their performance.

• Trains or facilitates the training of personnel within the assigned division(s).

• Participates in customer service and leadership training.  

• Attends University meetings regarding UCare, Epic implementation, HIPAA compliance, and third-party payor contracts.

• Develops and implements an inventory control system for supplies and materials required by the practice.

• Oversees employee, patient, and physician relations and problem resolution as it occurs in the offices.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures. Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS         

Education:

Bachelor’s degree in relevant field

Certification and Licensing:

Not Applicable

Experience:

Minimum 5 years of relevant experience

Knowledge, Skills and Attitudes

• Knowledge of business and management principles.

• Ability to direct, manage, implement, and evaluate department operations.

• Ability to establish department goals and objectives that support the strategic plan.

• Ability to effectively plan, delegate and/or supervise the work of others.

• Ability to lead, motivate, develop and train others.

• Ability to maintain effective interpersonal relationships.

DEPARTMENT ADDENDUM

Department Specific Functions

• Oversee the recruitment process for new team members, provide training, and ensure all staff are well equipped to handle their responsibilities.

• Manage the administrative staff, ensuring proper workflow and effective communication among all team members.

• Conduct regular performance evaluations, setting goals, and providing feedback to staff members.

• Oversee staff schedules to ensure proper coverage.

• Analyze and improve office processes to ensure efficiency, reduce wait times and improve patient satisfaction.

• Oversee daily operations, ensuring that patient intake, appointment scheduling, and other processes are carried out effectively.

• Ensure office supplies, medical equipment, and medication are well-stocked and ordered in a timely manner.

• Manage the practice’s budget, monitoring expenses and ensuring financial efficiency.

• Handle patient complaints and concerns.

• Develop and implement strategies to improve patient retention and engagement.

• Identify and establish partnerships with specialists for enhanced patient care and referrals.

• Handle emergencies or urgent situations, such as dealing with staffing shortages or unforeseen issues impacting practice operations.

• Collaborate with site leadership, GIM Division Chief and Primary Care Service Line.

• Monitor provider schedules to maximize schedule utilization, ensuring visit slots are filled appropriately.

• Ensure template adherence for providers, confirming that schedule templates align with organizational standards.

• Monitor fill rate and proactively address underutilized clinic hours by coordinating with scheduling staff, referral teams and providers.

• Implement strategies to reduce no-show rates, including patient outreach, and rescheduling workflows.

• Monitor and improve NICE in contact call system and improve performance as needed.

• Prepare regular performance reports for senior leadership and providers, highlighting trends, gaps, and improvement opportunities.

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Full time

Employee Type:

Staff

Pay Grade:

H11