Job Profile:
IT Helpdesk Coordinator 3
Job Family:
IT Support Services
Time Type:
Full time
Max Pay – Depends on experience:
$72,400.00 USD Annual
Apply before 11:59 PM Arizona time the day before the posted End Date.
Minimum Qualifications:
High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Job Description:
Join the Engineering Technical Services (ETS) Team at ASU!
Are you a tech-savvy self-starter with a passion for supporting learning environments? ETS at Arizona State University is looking for a dynamic professional to join our Clients Orchestration Team, focusing on Classroom Support. You’ll help manage and enhance over 1,000 computers and AV systems across the Fulton Schools of Engineering, lead a team of student workers, and collaborate with Enterprise Technology to modernize classroom infrastructure. If you're excited about emerging technologies, AI tools, and creating seamless tech experiences for faculty and students—this role is for you!
Position Salary Range:
$57,900– $72,400 per year; DOE
Essential Duties:
Receives, responds to, and monitors status of work-order requests for technical assistance through the ServiceNow and SalesForce system. Updates ticket system to reflect activities performed and status of request to ensure timely completion of work order in accordance with established policy.
Coordinates, installs new hardware, equipment, and provides AV support.
Participate in planning and execution of technology upgrades and refresh cycles for instructional spaces.
Improve relevant operational efficiencies with the use of AI tools
Coordinate software requests on an on-going basis.
. Ensure software licensing is authorized and in compliance for use and installation.
Software license installation, management, implementation, vendor, and end user coordination.
Assist with Software Packaging process for Intune and JAMF deployments.
Maintain software request form and process.
Assist with technical management and support of classroom and labs, adhering to Service Level Agreements.
Active Directory computer object and policy management
Provide professional and positive customer support
Creates, updates classroom documentation and software database.
Desired Qualifications:
Experience with installing, configuring, imaging, maintaining and troubleshooting Windows 11 and MacOS.
Experience with SCCM, Intune, and/or JAMF deployment services.
Experience with application packaging, automating software deployment.
Experience troubleshooting software, hardware, and networking problems.
Experience with Windows Active Directory and Group Policies.
Experience in documenting application installations, as well as software inventory lists, using web collaboration tools like SharePoint.
Experience in basic project management (i.e., organize and schedule tasks, prioritize);
Experience in presenting in groups and training Staff or student workers
Working Environment:
Work collaboratively across various departments within Engineering as well as with diverse populations and groups across the University.
Use computers effectively - including inputting, reviewing and retrieving information, extended periods of viewing screen, and using mouse and keyboard.
Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking.
Frequent physical demands may include stooping, bending, crawling under/around objects, reaching, lifting and pushing objects of varying weights up to 50 pounds.
Regularly required to work in cramped and enclosed areas and exposure to variations in temperature when deploying equipment.
Regular review of completed tasks.
Perform effectively as a member of a team.
Department Statement:
The Ira A. Fulton Schools of Engineering is the largest producer of engineering and technical talent in the nation and seeks to deliver a world-class learning experience for our students and to advance research and innovation – all at scale. We value and emphasize inherently interdisciplinary endeavors that leverage the breadth and depth of expertise among our outstanding faculty and have built a unique place for large-scale innovation characterized by foundational excellence and translational impacts. We are an engineering school on the rise at the most innovative university in the country and in the heart of the nation’s fifth largest metropolitan area. The scale of our faculty research interests and interdisciplinary mindset, combined with more than 48 graduate degree programs and 25 undergraduate degree programs, provide the foundation for knowledge generation and collaborative opportunities to advance new ideas.
The Fulton Schools of Engineering, located across ASU’s Tempe and Polytechnic campuses, is comprised of seven schools based on academic programs and research areas. Fulton Engineering has a nationally recognized faculty that conducts research, instructs and mentors students, provides service to engineering, computing and technology professions and creates lasting impacts across local and global communities.
The Fulton Schools of Engineering follows a framework of values designed to distinguish our practice and guide daily decisions in our academic, research, corporate engagement and entrepreneurial endeavors. These values influence how we recognize, reward and communicate our achievements. At the Fulton Schools of Engineering, we:
- Cultivate excellence.
- Deliver innovation that matters.
- Encourage bold thinking.
- Foster a community of learning and collaboration.
- Build a foundation for all to be successful.
Working at ASU has outstanding benefits that include: health, dental and vision insurance plans; ASU/UA/NAU tuition reduction for the employee and qualified family members; life insurance and disability programs; sick leave and holidays; state and optional retirement plans; access to ASU recreation and cultural activities, and more. To estimate the value of your total compensation, please visit https://cfo.asu.edu/compensation-estimator.
Driving Requirement:
Driving is not required for this position.
Location:
Campus: Tempe
Funding:
No Federal Funding
Instructions to Apply:
Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:
https://www.myworkday.com/asu/d/inst/1$9925/9925$13565.htmld
To be considered, your application must include all of the following attachments:
Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.
Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.
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ASU Statement:
Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.
ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.
Notice of Availability of the ASU Annual Security and Fire Safety Report:
In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.
Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.
Employment Verification Statement:
ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.
Background Check Statement:
ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.
Fingerprint Check Statement:
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.
IT & Security