Director of Rooms

Job Description

Reports To: General Manager

Supervises: Front Office Manager, Executive Housekeeper

General Purpose: The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Valet, Gift Shop, Spa, and Housekeeping, This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and teammate engagement.

Specific Responsibilities:

• Oversight of all front office operations including front desk, concierge, bell/valet associates
• Insuring the quality and productivity of housekeeping functions that guarantee the cleanliness of all guest areas, high levels of personal service delivered by housekeeping associates and a stable work force.
• Excellence in appearance of all areas throughout the hotel
• Producing constant improvement in guest experience satisfaction metrics
• Showing year-over-year improvement in teammate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
• Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
• Participation in weekly forecasting and scheduling activities
• Providing assistance in developing the annual hotel budget
• Preparation of action plans as directed by management
• Daily reviews of operating outcomes (including corrective action if required)
• Maintaining high visibility with associates and guests

Qualifications

• Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred.
• Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite).
• Excellent verbal and written communication skills required.
• Must demonstrate strong leadership skills and the ability to nurture managers-in-training.
• Must be detail-oriented and organized.
• Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner.
• Must be highly service-oriented.

Education/Formal Training:

• Bachelor's degree or foreign equivalency required.

Experience:

• Must have previous experience in all aspects of the Rooms Division in a property of similar size and quality for a period of five or more years.