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Chief of Staff
Twilio Data & Applications Organization
Posted on 3/16/2023
Remote • United States
Experience Level
  • 12+ years' work experience in complex and fast-paced environments
  • 5+ years' partnering with executives
  • Impeccable managerial and interpersonal skills
  • Proven track record of effectively interacting with executives
  • Prior experience working in a tech organization
  • Ability to work strategically and collaboratively across departments, as well as influence at all levels of the organization
  • Strong analytical skills and adept at using key data and reporting tools
  • Effective, versatile and action-oriented
  • Excellent communication skills both written and verbal, with a focus on interdepartmental communication
  • Familiarity with SaaS and cloud technologies and products in the market
  • A metrics orientation and desire for operational excellence
  • Own the TDA-wide operating cadences: Weekly Leadership Meetings, Monthly Operating Reviews, Quarterly Business Reviews ensuring agendas are set, content is high-quality, and the team is prepared for dialog at the right altitude
  • Partner with the TDA Finance Leader to manage organizational budget and headcount to ensure on-plan delivery of costs and business outcomes
  • Develop a thorough understanding of the product financials to be able to advise on strategic direction of the portfolio
  • Partner with TDA Comms to build an annual system cadence to drive communication, all hands content, internal / external executive decks and collateral regarding Twilio's products and technologies
  • Facilitate the planning, coordinating, and keeping contents of strategic meetings such as Monthly Operating Reviews, Quarterly Business Reviews (QBRs)
  • Identify continued practice / process improvement opportunities and partner with respective leaders to drive improvements
  • Analyze data of metrics to provide insight and recommendations to improve the organization's effectiveness
  • Prepare written reports, communications, and other materials as required by the TDA
  • Based in Colorado: $193,760 - $242,200
  • Based in New York, Washington State or California (outside the San Francisco Bay Area): $205,200 - $256,500
  • Based in the San Francisco Bay area, California: $227,920 - $284,900
  • This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave

5,001-10,000 employees

Customer engagement platform & developer of communications APIs
Company Overview
Twilio's mission is to fuel the future of communications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry to reinvent how companies engage with their customers.
  • Vacation: Twilio offers generous annual time off in all countries for you to enjoy.
  • Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.
  • Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.
  • Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.
  • Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.
  • Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.
Company Core Values
  • Build a more‑connected world
  • Be great, do good, scale fast
  • The work of our lives