Full-Time

IDD Facility Program Manager

Posted on 11/30/2025

RHA Health Services

RHA Health Services

1,001-5,000 employees

Community-based disability and behavioral health services

Compensation Overview

$52k/yr

Wilmington, NC, USA

In Person

Regular visits to residential homes, including announced and unannounced visits to locations.

Category
Business & Strategy (1)
Requirements
  • Bachelor’s degree preferred but not required
  • Valid driver’s license, auto insurance and reliable transportation
  • Ability to pass a drug screen and background check
  • Ability to lift between 20 and 50 pounds and meet the physical requirements of performing cardiopulmonary resuscitation
  • Working knowledge of applicable regulations that apply to our service offerings
  • Complete criminal background check
  • Name checked in the registries (OIG exclusions database, Child Abuse Registry, and Offenders Against Individuals with Developmental Disabilities)
  • Drug testing
  • Education verification and other credentialing based on position requirements
  • Proof of employment history or references (if required)
  • If position requires driving, proof of driver's license, driver's insurance, and vehicle
Responsibilities
  • Serve as the center of the interdisciplinary service team in coordinating the management, development and oversight of the individual support plan and ensure that the individual support plan is implemented as written and initiate monthly service reviews to record and determine progress
  • Assist in supervision and oversight of day, residential, and personal assistant services
  • Collaborate with Independent Support Coordinators, Therapists, and members of the clinical management team in performing duties
  • Supervise and monitor the implementation of the Individual Support Plan
  • Analyze and summarize status of progress by completing monthly service reviews, determining appropriateness of programs and recommending changes as appropriate
  • Communicate regularly with the Independent Support Coordinator and other members of the circle of support if amendments to the ISP are needed
  • Ensure all aspects of residential activity including appearance of home, leisure materials, cleanliness and adequate staffing, documentation, etc. are operating smoothly
  • Document all communication by utilizing the Program Manager Contact Notes Form
  • Ensure no deficiencies are noted from State and Federal Inspection & Survey teams
  • Spend time regularly at the location where services are being performed
  • Conduct regular announced and unannounced visits in residential homes including each shift to ensure policy, procedures and program data are in place and being implemented appropriately
  • Provide coverage for shortages of direct support personnel while continuing to be responsible for management duties
  • Assist in on-call rotation as specified by the Administrator, including weekends and holidays
  • Assume duties and responsibilities in the absence of the Home Manager
  • Train and in-services direct care staff as needed
Desired Qualifications
  • Bachelor’s degree preferred but not required
  • Two years experience working with persons with intellectual and/or developmental disabilities preferred
  • Supervisory/management experience and experience writing person-centered (individualized service) plans preferred

RHA Health Services delivers community-based health and support services for people with disabilities and health challenges across GA, NJ, NC, PA, and TN. Its programs include disability services, behavioral health counseling, substance use treatment, crisis intervention, and Deaf/Hard of Hearing supports. Care is person-centered and outcome-focused, with services such as supported living, outpatient care, vocational rehabilitation, and 24/7 crisis response in NC. The company differentiates itself through accessibility and inclusion efforts, CARF and CQL accreditations, and growth via organic expansion and acquisitions like Howell Support Services, aiming to improve independence and quality of life.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Asheville, North Carolina

Founded

1989

Simplify Jobs

Simplify's Take

What believers are saying

  • Capital One's senior credit facility enables Formation Capital's acquisition and expansion.
  • Trillium partnership launches new behavioral health units boosting capacity.
  • Asheville facility expanded MAT and detox services accepting Medicaid.

What critics are saying

  • Blue Wolf's 2019 acquisition debt squeezes margins diverting funds from services.
  • NC DHSR 2020 violation triggers audits eroding accreditations and referrals.
  • PORT Health and Monarch capture North Carolina contracts via Trillium partnership.

What makes RHA Health Services unique

  • RHA offers specialized services for Deaf and Hard of Hearing individuals.
  • RHA provides CARF-accredited substance use programs including SAIOP and SACOT.
  • RHA delivers 24/7 crisis intervention with mobile teams in North Carolina.

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Benefits

Payactiv

Employee perks and discount program

Paid Time Off

Health/Insurance

401(k) retirement savings program

Wellbeing Programs: Physical, Emotional and Financial

Chronic Disease management programs for hypertension and diabetes

Training: Free CPR, first aid, and job-specific training opportunities

Company News

RHA Health Services
Dec 12th, 2025
RHA Launches RHA Cares Awards, Recognizing 12 Employees

RHA launches RHA Cares Awards, recognizing 12 employees. This year, RHA Health Services launched the RHA Cares Awards, celebrating excellence across its company! RHA Health Services, LLC gathered in Atlanta for an award ceremony, enjoyed fellowship and food, and recognized the following recipients. The RHA Cares Excellence Award recognizes Direct Support Professionals throughout the company for their extraordinary impact. In the ceremony, CEO Mickey Atkins honored them as "leaders in the way they act, the way they present themselves, and the way they support the people RHA cares for." Here are the recipients of the 2025 RHA Excellence Awards:

PR Newswire
Feb 28th, 2025
Rha Health Services Attains Person-Centered Excellence Accreditation From Cql

ASHEVILLE, N.C., Feb. 28, 2025 /PRNewswire/ -- RHA Health Services is pleased to announce that it has achieved Person-Centered Excellence Accreditation from CQL | The Council on Quality and Leadership. This prestigious accomplishment demonstrates that RHA aligns with the highest standards in the human services field and recognizes the organization's significant impact on the lives of people with disabilities."This is a great achievement, and we're honored to partner with RHA on their accreditation!" says Mary Kay Rizzolo, President and CEO of CQL. "They're showing people supported, families, employees, and others, that they're committed to quality services that help people's dreams come true."Since 1989, RHA has partnered with and celebrated people achieving their personal goals, building meaningful connections, experiencing positive outcomes in health and wellness, and more. Throughout Georgia, New Jersey, North Carolina, Pennsylvania, and Tennessee, RHA provides care to individuals with intellectual/developmental disabilities. In North Carolina and Pennsylvania, the organization also provides behavioral health services to individuals with mental health and substance use needs and provides services to those who are Deaf and Hard of Hearing.Person-Centered Excellence Accreditation, a four-year term, is awarded to organizations that meet CQL's rigorous standards, integrate CQL tools and approaches, and establish a quality management system to drive data-based decision-making

American Network of Community Options and Resources (ANCOR)
Feb 26th, 2025
Comings & Goings: February 2025

Dotty Bell retires from RHA Health Services.

McKnight's Long-Term Care News
Apr 22nd, 2024
Capital One provides senior credit

Capital One announced that it has provided a senior credit facility to support Formation Capital's acquisition of RHA Health Services LLC and its affiliates.

RHA Health Services
Nov 6th, 2023
RHA Health Services Provides Personalized Care Through Alternative Family Living

RHA is pleased to offer high-quality alternative family living (AFL) services throughout north carolina.

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