Front Counter Operations Coordinator

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com).

We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.

Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.

To  learn more about Topcon career opportunities go to  www.topconcareers.com.

Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name.  
 

At our company, the front counter is the heartbeat of daily operations. As a Front Counter Operations Coordinator, you’ll play a vital role in keeping projects moving, supporting customers, and keeping the location connected. This position is ideal for someone who thrives in a fast-paced, hands-on environment and takes pride in being the first point of contact for customers and field teams.

You won’t just be filling a role, you’ll be supporting the crews and contractors who are building our communities. We value practical problem-solving, open communication, and a team-first mindset, and we’re committed to helping our employees grow alongside the business.

Who You Are

You’re a dependable, customer-focused professional who enjoys balancing people interaction with operational details. You are:

• Customer-Focused & Detail-Oriented – Comfortable working the front counter, handling phones, and ensuring every customer interaction is handled accurately and professionally.

• Clear & Professional Communicator – Able to work effectively with customers, sales teams, service technicians, vendors, and warehouse staff.

• Resourceful Problem Solver – Proactive in identifying issues and finding practical solutions in a busy construction and equipment-based environment.

• Team-Oriented – Collaborative by nature and willing to support multiple departments to ensure smooth daily operations.

• Organized & Reliable – Capable of managing orders, inventory tasks, and financial paperwork with accuracy and consistency.

• Committed to Learning – Interested in understanding construction products, rental equipment, and internal systems to continuously improve performance.

What You Will Do

In this role, you will be responsible for front-counter operations and essential administrative support, including:

• Serving walk-in customers and managing all incoming phone calls.

• Entering and updating sales and rental orders in coordination with the sales team, ensuring special handling or delivery requirements are documented.

• Monitoring open sales and purchase orders to ensure accurate and timely shipping or fulfillment.

• Performing weekly cycle counts and coordinating mobile inventory counts with sales representatives.

• Coordinating inventory transfers between locations.

• Working closely with the service department to ensure timely turnaround of customer equipment.

• Updating and maintaining inventory, sales, and rental records in the ERP system.

• Processing vendor invoices and forwarding them to the accounting department.

• Reconciling petty cash and ensuring all checks and cash transactions are submitted to accounting.

• Monitoring sales activity, troubleshooting customer or internal issues, and coordinating equipment pickup or delivery as needed.

What You Need

The ideal candidate will bring a combination of the following qualifications and skills:

• High School Diploma or equivalent.

• Experience in office administration or front-desk operations.

• Strong customer service and interpersonal skills.

• Proficiency in Microsoft Office (Excel, Word, Outlook).

• Experience with ERP systems (SAP experience a plus).

• Preferred experience in inventory control, customer service, warehouse operations, or construction-related retail.

• Basic sales support or marketing experience is a plus.

• Ability to lift up to 50 pounds.