Corporate Security Community Ambassador

We are currently looking to hire a Corporate Security Community Ambassador to join our team embedded with our client in East Palo Alto, CA! This position requires working onsite. 

This is a full-time, onsite position. Days and hours of work are Monday through Friday, hours based upon position needs but primarily daytime hours. Evening and weekend work may be required as job duties demand.

JOB DESCRIPTION

The Corporate Security Community Ambassador (Agent Ambassador) serves as a highly visible, professional presence responsible for safeguarding a dynamic mixed-use campus, its tenants, visitors, employees, and community partners from safety and security risks. This position requires exceptional integrity, sound judgment, discretion, strong interpersonal skills, and the ability to effectively respond to incidents in a fast-paced and evolving environment. The Agent Ambassador serves as the primary on-site responder for safety, security, medical, and operational incidents occurring on the property. In addition to maintaining site security, this individual serves as a welcoming ambassador for the campus, supporting tenant needs, community events, visitor engagement, and daily site operations. The role requires balancing a hospitality-focused approach with proactive security awareness, ensuring all visitors experience a safe, professional, and welcoming environment. The successful candidate is a service-oriented problem solver who can work independently, communicate effectively with diverse populations, and collaborate with property management, tenants, community organizations, emergency responders, and other stakeholders. Bilingual Spanish-speaking candidates are strongly preferred due to the diverse nature of the surrounding community.

RESPONSIBILITIES

• Safeguard the campus, tenants, visitors, employees, and community partners from security and safety hazards.
• Serve as the primary responder for safety, security, and medical incidents.
• Conduct routine patrols of buildings, grounds, parking areas, common spaces, and access points.
• Open, secure, and monitor gates and site access for tenants, vendors, visitors, and community events.
• Provide professional, courteous, and welcoming security coverage for employees, guests, tenants, vendors, and event attendees.
• Support community events, farmers markets, nonprofit gatherings, and public programming through access control, safety monitoring, and guest assistance.
• Identify potential threats, vulnerabilities, and operational risks and recommend appropriate mitigation measures.
• Support emergency response procedures, including medical emergencies, fires, suspicious activity, trespassing incidents, and other site emergencies.
• Coordinate with property management, tenants, contractors, emergency responders, and community partners, including law enforcement, as needed.
• Maintain accurate incident reports, daily activity logs, and other required documentation.
• Demonstrate integrity, sound judgment, professionalism, and excellent customer service in all assignments.
• Conform with all regulations, policies, work procedures, site rules, and instructions.

REQUIRED QUALIFICATIONS

• Bilingual English/Spanish proficiency required. 
• Minimum of 3 years of corporate security or campus security experience.
• Certificates and Licenses: Ability to obtain and maintain a California Guard Unarmed Card. Current First Aid/CPR/AED certification or ability to obtain upon hire. 
• Valid Driver’s License. 
• Strong customer service, interpersonal, and conflict-resolution skills.
• Knowledge of emergency response procedures, incident reporting, and site access control.
• Excellent verbal and written communication abilities.
• Ability to remain calm and professional during emergencies and challenging situations.
• Ability to work independently while exercising sound judgment and discretion.
• Ability to travel up to 5% 

PREFERRED QUALIFICATIONS

• Experience in corporate security, campus security, mixed-use properties, or community-oriented environments.
• Experience supporting public events, nonprofit organizations, or community programming.
• Experience interacting with diverse communities and stakeholders.

SAFETY & GROOMING POLICY:

• For safety reasons, all security personnel must wear their hair in a secure, controlled style while on duty. Hair must be styled or secured so it does not obstruct vision, interfere with equipment, or create a risk of being grabbed during a physical altercation. Acceptable methods include tying, slicking, pinning, braiding or otherwise securing the hair. All facial hair must be either clean shaven or kept neat at all times while on shift

COMPENSATION & BENEFITS

• The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer-paid insurance: life, STD, LTD, and AD&D 
• 401 (k) including employer match 
• Paid holidays 
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection - Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities