Internal Firm Services – Senior Associate

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Senior Associate

Job Description & Summary

A career in Learning and Development, within Internal Firm Services, will provide you with the opportunity to contribute to the success of our people by developing quality and relevant learning initiatives that constantly improve the PwC experience. You’ll help us identify and source the best instructors, develop learning and performance improvement solutions across traditional and virtual classroom environments, and consult with other areas of the Firm to ensure our curriculums and initiatives support the PwC strategy.

As part of our Learning and Development Deliver team, you’ll provide strategic business solutions to our clients through the coordination of our market implementation efforts, talent, content management, and coordination with key functions outside of Learning & Development such as finance, meeting & event services, procurement, third party labour and human resources.

To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities, coaching them to deliver results.
• Demonstrate critical thinking and the ability to bring order to unstructured problems.
• Use a broad range of tools and techniques to extract insights from current industry or sector trends.
• Review your work and that of others for quality, accuracy and relevance.
• Know how and when to use tools available for a given situation and can explain the reasons for this choice.
• Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
• Use straightforward communication, in a structured way, when influencing and connecting with others.
• Able to read situations and modify behavior to build quality relationships.
• Uphold the firm's code of ethics and business conduct.

Job Specification:
Company: PricewaterhouseCoopers Acceleration Centre, Kolkata
Title: Learning & Development
Role /Level: Senior Associate

About the Job:
Introduction to PwC Service Delivery Center

• PricewaterhouseCoopers Service Delivery Centre (Kolkata) Private Limited is a joint venture in India among members of the PricewaterhouseCoopers Network that will leverage the scale and capabilities of its network. It is a member firm of PricewaterhouseCoopers International Limited and has its registered office in Kolkata, India
• The Delivery Center will provide a professional an opportunity to work in a dynamic environment where you will have the ability to develop process and quality-basedskills

Requirements:
Preferred Knowledge/Skills:
Activities to be performed:
• Support L&D programme initiatives with multiple stakeholders and work streams -to shape and create effective learning and leadership development solutions
• Facilitate/deliver a high quality, impactful learning intervention spanning both live and virtual (welcome programme, professional development workshops)
• Engage any level of stakeholders in communicating the overall impact of a learning intervention to the business;
• Demonstrate an understanding of PwC AC strategy, the underlying business and our client service partners,
• Demonstrate comfort using an array of digital tools, like our LMS (Vantage), Google Suite to drive higher value and a tech-enabled learning experience, as required
• Support leads in managing and running our LMS (Vantage)-based activities
• Support in creation of project plans, drive milestones, meet deadlines, and reprioritise as needed to complete timely delivery of projects; manage projects from inception to completion;
• Support project teams and SMEs/stakeholders or others they identify during content development, including preparation for delivery of content and overall experience.
• Understand L&D, including processes, policies, adult learning theories, and informal learning curation;
• Understand change management, emphasizing what is necessary to bring about business, cultural and organizational change to people, process, structure and technology;
• Understand research and digital skills to assist in curation and creation of informal learning objects;
• Collaborate closely with Onboarding COE to ensure a smooth form onboarding welcome experience
• Assess training needs of teams on a periodic basis

Required attributes:
• Team player with very strong verbal and written communication skills
• Executive presence with strong skills to facilitate L&D programmes, including onboarding of new joiners
• Versatility and flexibility to work efficiently during off hours, when needed;
• Demonstrates cultural sensitivity and collaborates with colleagues across the network;
• Comfortable working in a cross-cultural environment, in a virtual working model
• Masters in Humanities, Communications, Education or relevant disciplines
• Should have 5-8 years overall experience, of which at least 3 years should be relevant to L&D.

Preferred attributes:
• Experience in adult education, instructional design/technologies, organizational development would be a plus
• Using agile project management techniques
• Maintaining knowledge of current and emerging learning technology trends and experience innovating with new learning technology tools;
• Knowledge on learning tools and technologies, such as Cornerstone On Demand
• Experience of having worked in an offshore environment

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Adult Learning Theories, Analytical Thinking, Career Training, Coaching, Communication, Content Curation, Content Strategy, Contract Management, Creativity, Curriculum Development, Data Reporting, Design Thinking, Developing Presentations, Developing Training Materials, E-Learning Development, Embracing Change, Emotional Regulation, Empathy, Event Set Up, Executive Education, Facilitated Discussions, Facilitate Training Sessions {+ 32 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date