Full-Time
Senior IT Operations Center Engineer
Updated on 8/1/2026
Blue Cross and Blue Shield of Louisiana
1,001-5,000 employees
Health insurance provider serving Louisiana
No salary listed
Louisiana, USA
Remote
Residency in or relocation to Louisiana is preferred.
 IT & Security (1) |
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- A Bachelor's degree in Computer Science or a related field is required, although four years of related experience in a hosting environment, data center, help desk, network operations center, or comparable environment, including at least one year troubleshooting networks and/or servers, may substitute for the degree.
- Five years of related work experience is required, with a background in one or more of the following areas: Linux operating system software; storage area network or network-attached storage infrastructure; backup systems; virtual infrastructure; research and development application and system software; or network, server, and telecommunications systems software.
- Experience using current system software management technology and tools is required.
- Proven experience installing, configuring, and troubleshooting UNIX or Linux-based environments is required.
- Cloud experience, preferably in Amazon Web Services, is required.
- Experience with monitoring systems and automation software such as SolarWinds, System Center Operations Manager, Control-M, Systrack, Puppet, cfengine, or Chef is required.
- Scripting skills in shell scripts, Perl, Ruby, or Python are required.
- Experience with secure file transfer systems such as MessageWay or Connect:Direct is required.
- Knowledge of networking, including OSI network layers and TCP/IP, is required.
- Basic communication skills are required to coordinate internal education and interactions concerning problem status.
- Knowledge of computing systems and development processes, including data processing equipment, programming languages, programming and analysis techniques, operating systems, testing, and data management, is required.
- Knowledge of storage and backup systems is required.
- Demonstrated ability to analyze and solve logical problems, including problems involving mathematics and statistics, is required.
- Plan, install, monitor, and maintain the integrity, security, availability, reliability, and performance of primary and auxiliary technical architecture for corporate computerized systems.
- Provide extended technical support and timely assistance to clients of computerized systems.
- Evaluate, test, and recommend new computerized system products.
- Design, configure, and operate monitoring platforms, batch job systems, and file transfer systems.
- Implement ongoing infrastructure and process improvements using industry best practices for monitoring, batch processing, and file transfers.
- Present and recommend priorities, hardware, systems, design changes, and technical alternatives to users and management.
- Provide technical advice to management and participate as a technical advisor and consultant in management decisions.
- Understand the requirements of multiple departments and identify and negotiate trade-offs to gain management agreement on recommendations.
- Identify and present the advantages of systems and storage alternatives.
- Work with development counterparts to recommend and negotiate approaches, resolve problems, and implement changes.
- Participate in technical conferences and interact with product vendors, including participating in vendor negotiations and meetings.
- Design, define, and install system components of a major system or subsystem with minimal direction.
- Develop functional specifications, identify external program interactions, and recommend hardware or software design changes and cost-function trade-offs.
- Present status updates and technical alternatives to management.
- Participate in project planning and estimate and plan assigned work to meet project objectives, schedules, and costs.
- Analyze complex applications and systems, develop detailed approaches, determine efficient systems and programming approaches, and define project requirements.
- Maintain current knowledge of programming and analysis techniques and apply improvements as appropriate.
- Contribute to developing new programming and analysis concepts and improving existing techniques.
- Manage and monitor all installed systems and infrastructure.
- Install, configure, test, and maintain operating systems, application software, and system management tools.
- Proactively ensure high levels of systems and infrastructure availability.
- Monitor and test application performance for bottlenecks, identify solutions, and work with developers to implement fixes.
- Maintain security, backup, and redundancy strategies.
- Provide technical support and troubleshoot local area networks and data networks using UNIX and/or Linux operating systems.
- Research problems, plan solutions, recommend software and systems, and coordinate developments to meet business requirements.
- Write and maintain custom scripts to increase system efficiency and reduce manual intervention.
- Participate in the design of information and operational support systems.
- Provide second- and third-level support.
- Liaise with vendors and other IT personnel to resolve problems.
- Interact with customers and users to develop project design requirements.
- Provide technical advice for assigned clients to meet their needs and expectations.
- Provide work products that contribute to IT department goals and objectives.
- Provide input on long-term strategies for the network operations center.
- Perform other job-related duties within the scope of responsibilities.
- Red Hat Linux experience is preferred.
- Experience with Pure Storage or Isilon storage infrastructure is preferred.
- Experience with Avamar or Data Domain backup systems is preferred.
- Experience with VMware virtual infrastructure is preferred.
Blue Cross and Blue Shield of Louisiana (BCBSLA) is a health insurance provider serving 1.9 million Louisianians with a range of plans for individuals, families, and businesses. It offers medical coverage, prescription drug plans, and wellness programs, funded by premiums from policyholders. Its products work through a network of local healthcare providers, with policyholders accessing benefits, care, and preventive services via plan documents, member portals, and added services such as gym memberships, health education, meal delivery, transportation, and affordable medications. BCBSLA differentiates itself by its long-standing Louisiana focus (since 1934), broad local network, and value-added services aimed at supporting preventive care and affordable access. The company’s goal is to improve the quality of healthcare while making it affordable and accessible for Louisianians, supported by transparent customer service and up-to-date information for policyholders.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Inniswold, Louisiana
Founded
1934
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Simplify's Take
What believers are saying
- Sabrina Hogan now leads Medicare Advantage and Healthy Blue execution.
- Statewide Medicare Advantage expansion creates growth in seniors' care-navigation demand.
- Community-health partnerships strengthen brand trust and local member engagement.
What critics are saying
- Medicare Advantage margin pressure will intensify as medical and pharmacy costs rise.
- Healthy Blue faces Louisiana Medicaid rate pressure and procurement risk.
- Leadership transition in 2026 could disrupt pricing discipline and provider negotiations.
What makes Blue Cross and Blue Shield of Louisiana unique
- Louisiana-focused insurer serving 1.9 million residents across nine regional offices.
- Offers medical, prescription, wellness, and social-support benefits, including transportation and meal delivery.
- Runs condition-specific care management for diabetes, asthma, COPD, heart failure, and coronary artery disease.
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Benefits
Flexible Work Hours
Remote Work Options
Health Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Holidays
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Mental Health Support
Phone/Internet Stipend
Home Office Stipend
Professional Development Budget
Conference Attendance Budget
Stock Options
Company Equity
Family Planning Benefits
Fertility Treatment Support
Parental Leave
Adoption Assistance
Childcare Support
Sabbatical Leave
Relocation Assistance
Employee Referral Bonus
Tuition Reimbursement
Professional Certification Support
Mentorship Program
Gym Membership
Meal Benefits
Legal Services
Employee Discounts
Company Social Events
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↑ 4%Louisiana Blue names Sabrina Hogan senior vice president, Government Programs. * Louisiana Blue * 5 hrs ago BATON ROUGE, LA - Blue Cross and Blue Shield of Louisiana (Louisiana Blue) named industry veteran Sabrina Hogan senior vice president (SVP), Government Programs. Hogan has served on the company's Senior Management Team since 2019, most recently as SVP, Care Delivery and president of Louisiana Blue's wholly owned subsidiary, eleHealth. In her new role, Hogan will set and execute the strategic direction for the company's Medicare Advantage business and Healthy Blue joint venture (Medicaid), with full accountability for performance across growth, operations, financial results, regulatory compliance and vendor partnerships. "Since expanding our Medicare Advantage offerings statewide almost a decade ago, we have made meaningful progress growing our membership and we believe that growth will only accelerate," said Brian Keller, Louisiana Blue's chief growth officer. "However, sustainable success in this space requires more than growth alone. It requires a deeper understanding of the complex needs of our members so we can deliver the right care, services and experiences. Sabrina's leadership, guided by her passion and experience, will drive our success in government programs." Sabrina's healthcare career spans more than three decades, grounded in advanced nursing degrees and a focus on health systems management. She has held senior roles at St. Francis Medical Center and St. Francis Medical Group in Monroe. Her community service includes past board roles with the YMCA and Wellspring and current positions on the University of Louisiana at Monroe Foundation Board and the Louisiana Community and Technical Colleges Board of Supervisors, appointed by Louisiana Gov. Jeff Landry. "Throughout my career as a nurse, caregiver and healthcare leader, I have been passionate about caring for those who once cared for us. As more Louisianians become eligible for Medicare each year, we have a tremendous opportunity - and responsibility - to help them navigate the healthcare system and access the care, support and services they need to live their healthiest lives," said Hogan. "I am honored to lead Louisiana Blue's Government Programs division and work alongside colleagues across our organization to deliver exceptional member experiences, improve health outcomes and ensure we remain a trusted partner for Louisianians, no matter their stage of life."
Louisiana Blue and Keep Louisiana Beautiful continue partnership for clean and healthy communities. Louisiana Blue partnered with Keep Louisiana Beautiful (KLB) for the fifth annual Love the Boot Week, held April 18-26, 2026, to highlight the connection between a clean environment and a healthy Louisiana. As one of the first and longest-running supporters of Love the Boot Week, Louisiana Blue recognizes that litter negatively impacts community health and quality of life. This year, Louisiana Blue supported four cleanup and beautification projects in regions where their offices are located. In addition to providing funding, Louisiana Blue encouraged employee participation, offering staff a hands-on opportunity to engage in meaningful, community-strengthening volunteer work. In the Monroe area, Keep Ouachita Parish Beautiful led an event to both clean up and beautify an area near downtown Monroe. Louisiana Blue team members volunteered alongside other community partners to pick up litter and refurbish gardens in front of the Parish Police Jury building. They planted flowers and installed a memorial sign dedicating the garden to the late director of Keep Ouachita Parish Beautiful, Lisa Richardson, who was a fierce advocate for her community. In the New Orleans area, Louisiana Blue supported lowernine.org, an organization working to restore and revitalize New Orleans' Lower 9th Ward. This collaborative event brought together volunteers from Louisiana Blue, Entergy, the Green Project, NORD, New Orleans City Department of Sanitation, The New Orleans Saints, and community members from across the Lower 9th Ward. Forty-five volunteers worked together clearing illegally dumped trash and debris from the streets, cleaning and beautifying Oliver Bush Park, and clearing overgrown corner lots. They removed an estimated 6,000 pounds of waste tires, and many of these were repurposed and painted to create colorful flower planters around the playground at Oliver Bush Park. In Shreveport, the Love the Earth Day Celebration at Shreveport Green's Urban Farm expanded its reach and impact by bringing together environmental organizations, educators, local farmers, artists, and community partners for a day of hands-on learning and environmental action. Through interactive activities, educational demonstrations, garden-to-table cooking experiences, and youth engagement opportunities, the event promoted sustainability and strengthened connections to local food systems and environmental stewardship. A highlight was the unveiling of a community-painted mural on a 5,000-gallon cistern, creating a lasting symbol of Louisiana's ecosystems and community pride. Support from Louisiana Blue, including volunteer participation and funding, helped make the mural and the event possible. Louisiana Blue also played a key role in KLB's kickoff event held in downtown Baton Rouge. The celebration included networking, a partner expo, speakers, and a litter cleanup. Louisiana Blue employees were returning volunteers for both the reception and the cleanup. Each year, a large group of Team Blue volunteers can be counted on to roll up their sleeves and make an impact in their community. Through their ongoing sponsorship and employee involvement, Louisiana Blue continues to demonstrate a strong commitment to community wellness and environmental stewardship. Their support helps amplify local efforts and reinforces the message that a clean Louisiana is a healthy Louisiana.
Blue Cross Blue Shield updates highlight financial pressure, policy shifts across southern states. Blue Cross Blue Shield (BCBS) plans continue to face financial strain and policy changes across multiple states, with several developments in the South reflecting ongoing cost pressures, reimbursement adjustments, and pharmacy initiatives. Financial and performance trends in southern states. BCBS plans in southern states show mixed financial results as medical and pharmacy costs rise: * Elevance Health (BCBS Georgia/Anthem) reported strong overall profitability but continues to face regulatory and compliance pressures in Medicare Advantage operations. * BCBS Texas has been involved in litigation related to alleged misuse of the independent dispute resolution (IDR) process. * BCBS Florida (Florida Blue) reported significant savings initiatives through specialty pharmacy programs, generating millions in monthly drug cost reductions. * BCBS Louisiana (Louisiana Blue) and BCBS Kansas City are both undergoing leadership transitions, with CEO retirements and succession planning underway. Leadership changes in southern markets. Several southern BCBS-affiliated plans are experiencing executive turnover: * Louisiana Blue CEO Bryan Camerlinck plans to retire at the end of 2026 * BCBS Kansas City CEO Erin Stucky will also retire by 2026, with a successor already named * BCBS Georgia and BCBS Indiana (both under Elevance) announced new regional leadership appointments Policy and legal developments affecting southern states. Southern BCBS plans are actively reshaping reimbursement and claims policies: * Florida Blue and BCBS Texas are engaged in disputes tied to out-of-network billing and IDR process concerns * Elevance Health is implementing network penalties across 13 states, including southern markets, for certain out-of-network utilization patterns * BCBS Texas is also involved in broader legislative and legal efforts targeting IDR reform Reimbursement and pharmacy initiatives. Policy changes are also impacting provider payments and pharmacy costs in the region: * Florida Blue is expanding specialty pharmacy programs aimed at lowering drug spending through competitive contracting * Southern BCBS-affiliated plans are participating in broader national trends toward stricter evaluation and management coding reviews and reimbursement adjustments Bottom line. Across southern states, BCBS plans are balancing financial pressure with aggressive cost-control strategies, leadership transitions, and increased scrutiny of reimbursement and pharmacy spending models - reflecting a broader national push toward tighter payment oversight and value-based reimbursement. Post navigation.
Louisiana Blue and its employees were recognized for the second year in a row as the best in the nation for integrating community service and support into business operations.
Also, Louisiana Blue, and its Manager of Special Investigations, Kandyce Cowart, had the distinct honor to receive the Victoria's Voice Corporate Hero Award, with the latter accepting the award.