Senior Manager

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

As the Sr. Manager, Supplier Quality, you will be instrumental in ensuring the consistent delivery of high-quality materials and components from our supplier network. You will serve as the primary point of contact for supplier quality issues and will collaborate closely with cross-functional teams including Sourcing, Product Development, Operations, and Supply Chain. This role requires a hands-on, detail-oriented and organized individual with a strong background in overseeing contract manufacturing organizations (CMO), auditing 503A pharmacies and 503B outsourcing facilities, quality systems, risk mitigation, and continuous improvement.

You Will:

• Provide quality oversight of external suppliers and Contract Manufacturing Organizations (CMOs) across both 503A and 503B operations.

• Develop, negotiate, and maintain comprehensive Quality Agreements with all external partners.

• Perform regular audits and assessments to evaluate supplier capabilities and compliance, and follow up with improvement plans, as needed.

• Facilitate data-driven supplier performance reviews with internal and external stakeholders.

• Collaborate with suppliers and internal stakeholders to investigate and resolve quality issues using structured root cause analysis and corrective action methodologies.

• Establish, monitor and report on key supplier quality metrics.

• Monitor suppliers’ compliance status and ensure all supplier qualification documentation is current.

• Partner with Sourcing and R&D during early development phases to support new product introductions and ensure supplier quality readiness.

• Identify and escalate quality concerns and risks in the supply chain using structured risk management processes.

• Drive continuous improvement initiatives across the supplier quality program, leveraging tools such as Six Sigma, Lean, or root cause analysis.

You Have:

• Bachelor’s degree in life sciences, engineering, or related field; Master’s degree preferred.

• 8+ years of progressive experience in quality within regulated industries (pharmaceutical, biotech, medical device).

• 5+ years of hands on experience conducting supplier audits, ideally at 503A/503B Pharmacies

• 3+ years of experience overseeing contract manufacturing operations (CMO).

• 3+ years of experience in a managerial role.

• Strong knowledge of global GxP requirements (21 CFR Part 11, USP, ISO 13485, ICH Q10, etc.).

• Strong executive presence with the ability to influence senior stakeholders and decision-makers.

• Professional certifications such as ASQ CQE, CQA, PMP, or Lean Six Sigma Black Belt preferred

• Strong communication, negotiation, and interpersonal skills that enable effective collaboration with both suppliers and internal cross-functional teams.

• Experience managing multiple projects and tasks simultaneously with high attention to detail and effective coordination across departments.

• Ability and willingness to travel domestically and internationally up to 30% for supplier audits, and company meetings.

• Proven success in regulatory inspections (FDA, EMA, ISO) and inspection readiness activities.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.