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Full-Time

Technical Account Manager

Posted on 7/9/2024

SecurityScorecard

SecurityScorecard

501-1,000 employees

Provides cybersecurity ratings and solutions

Cybersecurity
Data & Analytics

Compensation Overview

$110k - $140kAnnually

+ Stock Options

Senior, Expert

Remote in USA

Category
Customer Success Management
Strategic Account Management
Sales & Account Management
Required Skills
Sales
Communications
Salesforce
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 5+ years of experience in a technical account management or customer success role within the cybersecurity industry.
  • Strong understanding of cybersecurity concepts, technologies, and best practices.
  • Excellent communication and interpersonal skills.
  • Experience with CRM systems (e.g., Salesforce) and proficiency in using collaboration tools (e.g., Slack, Zoom).
  • Highly organized, detail-oriented, and customer-focused mindset.
  • Ability to work independently and collaboratively in a fast-paced, dynamic environment.
  • Certifications such as CISSP, CISM, or CISA are a plus.
Responsibilities
  • Serve as the primary point of contact for assigned clients, building strong relationships and understanding their technical and business objectives.
  • Conduct onboarding sessions to ensure smooth integration of SecurityScorecard's platform with clients' existing systems and workflows.
  • Collaborate with clients to develop customized solutions and strategies that align with their cybersecurity goals and regulatory compliance requirements.
  • Provide technical guidance and support to clients, troubleshooting issues, and resolving inquiries in a timely and efficient manner.
  • Proactively monitor clients' security ratings and performance metrics, identifying potential risks or areas for improvement.
  • Act as a liaison between clients and internal teams, advocating for client needs and ensuring timely delivery of services and support.
  • Deliver regular reports and updates to clients, highlighting key insights, trends, and recommendations to enhance their security posture.
  • Stay informed about industry trends, emerging threats, and best practices in cybersecurity to provide proactive guidance and recommendations to clients.
  • Collaborate with Sales and Product teams to identify opportunities for upselling or cross-selling additional products and services to existing clients.
  • Continuously strive to improve customer satisfaction and loyalty through proactive communication, responsiveness, and delivering value-added services.

SecurityScorecard is a global leader in cybersecurity ratings, response, and resilience, offering a patented rating technology used by over 25,000 organizations for enterprise risk management, third-party risk management, board reporting, due diligence, and cyber insurance underwriting. Their platform provides a comprehensive solution for adhering to major aspects of cybersecurity, enabling organizations to minimize ICT risk exposures, build a resilient digital supply chain, and avoid penalties.

Company Stage

Series E

Total Funding

$292.2M

Headquarters

New York, New York

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

-3%

Benefits

Health benefits

Education stipend

Unlimited PTO

Parental leave

401K

Stock options

Referral bonuses

Remote work available