Full-Time

Membership Specialist

Rosetta Stone

Confirmed live in the last 24 hours

IXL Learning

IXL Learning

5,001-10,000 employees

Interactive learning platform for students

Education

Junior, Mid

Harrisonburg, VA, USA

Full-time position in Harrisonburg, VA office.

Category
Customer Support
Customer Success & Support
Required Skills
Salesforce
Customer Service
Requirements
  • BA/BS Degree
  • 2+ years of experience in call center-style phone support
  • Energetic, positive, mature person who works well independently and as part of a team
  • Excellent verbal and written communication skills
  • Self-motivated, detail-oriented and exceptionally organized
  • Exceptional critical thinking, research, and problem-solving skills
Responsibilities
  • Provide exceptional service and support to prospective customers
  • Perform tasks related to sales support such as answering inbound sales and product questions, providing pricing information, and logging customer communication in Salesforce
  • Effectively communicate key product features and benefits to customers via phone and email
  • Process customer credit card payments
  • Initiate customer transfers to technical or customer support staff
  • Complete related projects successfully and promptly

IXL Learning is an interactive platform that focuses on making education engaging for students from kindergarten to high school. It provides personalized practice in math and English, featuring over 1,000 skills that align with the Indian national curriculum. The platform caters to a variety of users, including individual students, parents, and educational institutions. IXL uses adaptive learning techniques and real-time analytics to enhance student performance, allowing users to track progress and identify areas needing improvement. Unlike many competitors, IXL incorporates gamification elements, such as virtual treasure hunts and awards, to motivate students and make the learning experience enjoyable. The company's goal is to improve educational outcomes by offering tailored learning experiences that meet the unique needs of each student.

Company Stage

N/A

Total Funding

$510M

Headquarters

San Mateo, California

Founded

1998

Growth & Insights
Headcount

6 month growth

0%

1 year growth

1%

2 year growth

3%
Simplify Jobs

Simplify's Take

What believers are saying

  • IXL's approval by state education departments boosts credibility and adoption.
  • The acquisition of Carson Dellosa expands IXL's educational resource portfolio.
  • Growing demand for personalized learning solutions supports IXL's business model.

What critics are saying

  • Increased competition from platforms like Wyzant may attract students seeking flexible options.
  • Integration challenges from acquiring Carson Dellosa could affect IXL's digital focus.

What makes IXL Learning unique

  • IXL offers personalized learning aligned with the Indian national curriculum.
  • The platform uses adaptive learning and real-time analytics to enhance student performance.
  • IXL incorporates gamification elements to make learning engaging and fun.

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Benefits

100% paid medical, dental, and vision

Matching 401K retirement plan

Flexible paid time off and sick days