We are seeking a Director of Revenue Operations to join and support our growing Revenue team. As the Director of Revenue Operations, you will serve as the catalyst for a more robust and efficient sales team, including building out and overseeing the BDR team. The ideal candidate has experience at a SaaS company and will guide us through development, management, and automation of the pipeline, revenue forecasting, lead generation, pricing schemes, proposals, presentations, and sales implementation assistance on key projects and partner launches. In this role, you will report to the SVP of Global Sales, and collaborate with cross functional senior leadership to create future strategies for driving growth and achieving growth KPIs.

Responsibilities:

Strategic Growth

• Create, streamline, and manage scalable processes related to sales and revenue operations to support a predictable growth model, including cross functional strategies between Sales & Customer success to drive upsell / cross sell opportunities
• Oversee Revenue team KPI tracking and trend analysis, while providing insights, recommendations, and process improvements to achieve higher team metrics.
• Drive special projects related to pricing, discount thresholds, whitespace analysis.
• Identify new verticals and target customers based on continued product enhancements and industry movement.

Pipeline and Forecasting

• Coordinate comprehensive pipeline and forecast reporting, processes, and tools across all product sets.
• Own the company forecasting methodology to accurately forecast revenue and work with CRO/CFO to report sales and revenue data to senior leadership and board.
• Establish stage benchmarks and expectations and ensure sales and customer success adherence across products.
• Support capacity forecasting in collaboration with leadership from the Professional Services team

Sales Support & Enablement

• Oversee Sales team responsibilities for lead generation, including building a go-to-market plan for a new business development team, launch the BDR role, and manage the BDR team long-term, and collaboration with the Marketing team on campaigns, targeting, and MQL conversions
• Manage our Salesforce CRM tool and related integration with Monday.com to drive salesperson metrics and assist in targeting high value prospects.
• Become an industry expert to help create specific presentations, case studies, and ROI models.

Reporting and Analytics

• Mine and develop business critical sales and revenue insights.
• Create, improve, and maintain key dashboards for the executive management team, which includes weekly, monthly, and quarterly reports, among others.
• Maintain close coordination with other members of the sales team
• Support Customer Success use cases of Monday.com

Operational Efficiency

• Assist with review of sales presentations, decks, and proposals
• Implement sales operations automation solutions and develop user training.
• Help to facilitate and resolve day-to-day sales operations challenges.

Job Requirements:

• 7+ years of increasing responsibility in Revenue Operations, in a high growth SaaS company
• Proficient with Salesforce at an administrative level,
• Proficient with Hubspot, ZoomInfo
• Enthusiastic, results-oriented, and creative individual with solid organizational, project management, and collaborative skills
• Demonstrated desire for continuous learning for self-improvement and awareness of retail industry trends.

Preferred Qualifications

• Bachelor’s degree
• Experience with retail technology solutions
• Working knowledge of Monday.com, Enable Us, and Loom

Benefits/Perks:

• Remote
• Competitive Salary
• Employer-matched 401(k) plan
• Attractive paid time off policy - Flexible vacation policy