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Customer Support Engineer
Confirmed live in the last 24 hours
Locations
Draper, UT, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Docker
JavaScript
REST APIs
SQL
Python
Requirements
  • An absolute owner - owning the output and fill in the gap wherever is needed
  • A collaborator - the customer's success is the team's success and your success
  • An empathetic problem solver - the ability to break down complex and ambiguous problems
  • A first principles thinker - be able to answer the “why” before any decision
  • Insatiably curious - be able to dig deep and learn
  • Equally comfortable engaging with technical and non-technical audiences
  • Customer experience steward - won't rest until customer issues are resolved in a high quality manner
  • 2-3+ years experience working in a fast-paced SaaS environment
  • Ability to survive without a playbook
  • Strong bias to action - we are growing fast and there is no time to waste
Responsibilities
  • Act as a technical consultant with customers and solve their problems via phone, email, and other channels
  • Use your resourcefulness to solve customer issues by working with product and engineering teams
  • Be the voice of the customer - listen, understand the problem, and use data to analyze feedback and improve how we work
  • Be the Electronic Health Record (EHR) integration expert and monitor sync stability for customers and partners
  • Share knowledge by documenting and training cross-functional teams
Desired Qualifications
  • Familiarity with troubleshooting in Windows is a plus
  • Experience with troubleshooting software and web / software development: Python, SQL and Docker is a plus
  • Familiarity with debugging browser issues using developer tools / javascript console is a plus
NexHealth

51-200 employees

Real-time patient booking platform
Company Overview
NexHealth's mission is to accelerate innovation in healthcare. The company has built a software platform for doctors to connect with patients, and is integrating with the many, many health record systems so developers only need to access their API to integrate health records into their applications.
Benefits
  • Competitive salary
  • Equity
  • Medical, dental & vision
  • Unlimited PTO
Company Core Values
  • Solve the customer's problems, not yours
  • Do the things others are not willing to do
  • Take ownership
  • Say what's on your mind, with positive intent
  • Think in first principles
  • Live in the details