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Workforce Real Time Analyst
Updated on 11/24/2022
Locations
Phoenix, AZ, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Leadership
Management
Writing
Requirements
  • At least 1+ years experience as an Workforce Analyst in an established organization
  • Workforce Management tool experience and Excel required
  • NICE(CXOne/IEX), Ringcentral and Google Suite nice to have
  • Leadership skills with proven experience directing contact center operational improvements
  • Gathering, analyzing and interpreting gathered
  • Submitting reports to the relevant department heads and management
  • Helping the management and other teams define and reach business goals and needs
  • Analyzing data to identify trends in adherence and agent behavior and preferences, including creating reports based on findings
  • Communicating with senior management about any issues that may require further investigation
  • Developing reports and presentations that present findings from data analysis in a clear and concise manner
  • Strong analytical skills, oral and written communication skills
  • Report writing and presentation skills
One Medical

1,001-5,000 employees

Primary care quality, experience, and technology.
Company Overview
One Medical is a membership-based primary care platform with seamless digital health and inviting in-office care, convenient to where people work, shop, live and click. Their vision is to delight millions of members with better health and better care while reducing the total cost of care. Their mission is to transform health care for all through their human-centered, technology-powered model. They are disrupting health care from within the existing ecosystem by simultaneously addressing the frustrations and unmet needs of key stakeholders, which include consumers, employers, providers, and health networks.
Benefits
  • Paid sabbatical for your 5th and 10th year
  • Paid health, vision, and dental insurance
  • PTO cash out program lets you get cash for up to 40 accrued PTO hours each year
  • Free One Medical memberships for you and three friends or family members
  • Pre-tax commuter benefits
  • Paid maternity and paternity leave at 100% of your base salary
  • Credit towards childcare