Full-Time
Regional Operations Support Manager
Updated on 8/19/2026
Southern Home Services
51-200 employees
Consolidates residential HVAC, plumbing, electrical services
No salary listed
Raleigh, NC, USA
Remote
Must reside near a current Mid-Atlantic location; extensive travel, including overnight travel, is required.
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- At least 5 years of multi-site operations experience or a proven track record of operational excellence, ideally within a home services platform.
- A proven track record of transforming underperforming branches into high-margin, highly compliant business units.
- Fluency with Microsoft Word, Excel, and PowerPoint.
- Ability to analyze profit and loss statements, identify margin leakage, and execute corrective action plans quickly.
- A strong leadership presence to overcome technician pushback and drive adoption of processes.
- Advanced proficiency in ServiceTitan, fleet telematics, and real-time financial dashboards.
- A valid driver's license with an acceptable driving record.
- Excellent written and verbal communication skills.
- Ability to cultivate strong rapport with customers and coworkers.
- Ability to organize, prioritize, and manage time effectively to complete tasks.
- Ability to work independently and with integrity in a structured environment.
- Ability to assist others patiently and empathetically.
- Ability to perform the physical requirements of the role, including sitting, standing, walking, communicating by phone, typing, reaching, and occasionally lifting up to 10 pounds.
- Partner with local General Managers and Line Managers to audit, coach, and optimize operations without direct line authority.
- Implement regional cost-containment strategies to improve gross margins and center EBITDA.
- Conduct ticket dives and audit timecard adherence, overtime hours, labor efficiency, dispatch efficiency, and technician utilization rates to reduce direct labor costs.
- Enforce standardized multi-trade flat-rate pricing guides and audit Pricebook Pro services and tasks to protect pricing integrity and gross margins.
- Oversee warehouse controls, truck stock, replenishment, inventory counts, and related processes, and leverage vendor partnerships when possible.
- Ensure adherence to the SoOps operational blueprint across dispatching, sales, and service.
- Mandate complete data compliance within ServiceTitan for accurate regional reporting and key performance indicators.
- Audit diagnostic and installation quality protocols to reduce recalls, return work, zero-dollar jobs, and diagnostic-only jobs.
- Ensure completion of safety training and adherence to safety protocols in collaboration with General Managers, Line Managers, and safety captains.
- Conduct Occupational Safety and Health Administration compliance checks and maintain Environmental Protection Agency refrigerant logs across branches.
- Monitor GPS tracking and telematics data to enforce safe driving, reduce fuel costs, and limit vehicle liabilities.
- Conduct unannounced multi-trade job-site inspections to verify personal protective equipment usage and code-compliant installations.
- Enforce a cash-on-delivery policy requiring technicians to collect full payment upon job completion.
- Drive technician adoption of consumer financing programs to increase average tickets and ensure instant funding.
- Partner with branch managers to resolve 30-, 60-, and 90-day outstanding balances and streamline invoicing workflows.
- Perform work at various business locations and travel extensively, including overnight travel.
- A high school diploma or GED is preferred.
Southern Home Services consolidates residential HVAC, plumbing, and electrical work by acquiring established local contractors in the Southeast and Midwest and keeping their local brands. Backed by Gryphon Investors and part of North American Essential Home Services, it scales through a network of trusted regional companies. It runs centralized operations with standardized processes, a Contractor Commerce e-commerce platform launched in 2025, and ServiceTitan’s Contact Center Pro to handle 24/7 customer support. The goal is to become a leading nationwide single-source provider for home maintenance by growing through acquisitions and digital channels while preserving local customer relationships.
Company Size
51-200
Company Stage
N/A
Total Funding
N/A
Headquarters
Maitland, Florida
Founded
2016
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Simplify's Take
What believers are saying
- May 2026 Blazer acquisition expands Southern's Mid-Atlantic footprint into Richmond.
- February 2026 Dunn's deal deepens Alabama density and adds multi-trade scale in Birmingham.
- January 2026 ServiceTitan Max boosts booking rates, dispatch speed, and operating leverage.
What critics are saying
- BBB logged 138 complaints in three years, signaling service quality and reputation drag.
- Integration across HVAC, plumbing, and electrical platforms strains margins and technician retention through 2026.
- If acquisition flow slows, Gryphon-backed Southern loses growth and the roll-up thesis breaks.
What makes Southern Home Services unique
- House-of-brands model preserves Blazer and Dunn's local trust after acquisitions.
- Southern bought ServiceTitan Max in January 2026, automating dispatch, intake, and workflows.
- February 2026 Quilt partnership gives Southern differentiated heat-pump offerings across nine markets.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid Holidays
401(k) Company Match
Flexible Work Hours
Health Savings Account/Flexible Spending Account
Employee Discounts
Life Insurance
Growth & Insights and Company News
6 month growth
↑ 26%1 year growth
↑ 26%2 year growth
↑ 26%/PRNewswire/ -- Southern Home Services, a leading consolidator of home service brands across the Southeast, Midwest, and Mid-Atlantic United States, announced...
Southern Home Services expands Mid-Atlantic presence with acquisition of Blazer Heating, Air & Plumbing in Richmond. May 19, 2026 RICHMOND, VA (May 19, 2026) - Southern Home Services, a leading consolidator of home service brands across the Southeast, Midwest, and Mid-Atlantic United States, announced the acquisition of Blazer Heating, Air & Plumbing, a thirty-seven year old, locally-owned and highly trusted provider of residential HVAC and plumbing services in the greater Richmond, Virginia market. The acquisition strengthens Southern Home Services' growing Mid-Atlantic footprint and expands the organization's presence in one of Virginia's most established, populated and growing residential home services markets. "Blazer has built an outstanding reputation in Richmond. The business is synonymous with community stewardship, trust, quality workmanship, and customer care," said Jarrod Brinker, Chief Strategy Officer for Southern Home Services. "We are excited to partner with this respected local brand and provide them with additional resources to continue their expansion into the greater Richmond area." Founded in 1989, Blazer Heating, Air & Plumbing has become a trusted name throughout Mechanicsville, Glen Allen, Chesterfield, Henrico, Hanover and the rest of the greater Richmond metro market. The Company has grown by delivering reliable service to its customers, investing in its people, and maintaining a strong commitment to the community. "We have always focused on building a company our employees could be proud of and our customers could trust," said Scott Broyles, Owner of Blazer Heating, Air & Plumbing. "Joining the Southern Home Services family allows us to continue growing while providing additional resources and opportunities for our team." As part of the transition, Bobby Broyles will continue leading the business as General Manager, helping guide the next phase of growth and operational excellence for the company while keeping the local feel and successful culture intact. "This is an exciting opportunity for our team and the customers we serve," said Bobby Broyles, General Manager of Blazer Heating, Air & Plumbing. "We're proud of the reputation Blazer has earned over the years, and partnering with Southern gives us the ability to build on that momentum, continue investing in our people, and deliver an even stronger customer experience moving forward." Blazer customers will continue receiving the same trusted service from the same local team they know and rely on today, now backed by the additional support, resources, and operational expertise of Southern Home Services. About Southern Home Services Southern Home Services is a house-of-brands home services platform supporting trusted, locally operated HVAC, plumbing, and electrical companies across the South, Midwest, and Mid-Atlantic regions. Since 2016, Southern has provided the leadership, resources, and operational structure that empower its local brands to deliver dependable service, exceptional care, and trusted expertise to homeowners in their communities.
/PRNewswire/ -- Southern Home Services, a leading consolidator of home service brands across the Southeast, Midwest and Mid-Atlantic United States, announced...
Southern Home Services expands in Alabama with strategic acquisition of Dunn's HVAC, Plumbing & Electrical. PR Newswire Today at 10:23am PST PR Newswire ANNISTON, Ala., Feb. 24, 2026 ANNISTON, Ala., Feb. 24, 2026 /PRNewswire/ - Southern Home Services, a leading consolidator of home service brands across the Southeast, Midwest and Mid-Atlantic United States, announced the acquisition of Dunn's HVAC, Plumbing & Electrical. Dunn's is headquartered in Anniston, AL with significant operations in Pelham, AL and is one of the highest rated multi-trade service companies in the greater Birmingham area. This acquisition strengthens Southern's presence in Alabama and adds another high-growth metro area to its densifying Southeast footprint. "Dunn's is an exceptional company with a reputation for high quality service, deep community roots, and a team-first culture," said Jarrod Brinker, Chief Strategy Officer for Southern Home Services. "Alabama continues to be a priority growth market for us, and partnering with a respected local brand like Dunn's allows us to expand thoughtfully while staying true to what matters most: delivering reliable, high-quality service to our customers." Founded on a commitment to honesty, integrity, and customer satisfaction, Dunn's has built a strong reputation delivering "Dependable service DUNN right" to homeowners and businesses across central and eastern Alabama for over a decade. "We have been intentional in building a strong process-driven organization with an exceptional team," added Maegan Dunn COO of Dunn's HVAC Plumbing, & Electrical. "Southern Home Services recognizes that foundation and brings the resources and strategic support to accelerate growth while preserving the culture and standards that have defined Dunn's." "Joining forces with Southern Home Services marks an exciting new chapter for Dunn's," said Donny Dunn owner of Dunn's HVAC Plumbing, & Electrical. "We are proud of the relationships we've built in this community and confident that Southern's resources and commitment to excellence will elevate the level of service our customers and team members have come to expect." Dunn's customers will continue to receive the same high-quality service from the same trusted technicians, now supported by Southern Home Services broader network and resources. About Southern Home Services Southern Home Services is a consolidator and operator of premier home services business centers focused on residential HVAC, plumbing, and electrical services. With a commitment to being the company customers recommend and employees are proud of, Southern partners with established service brands to accelerate growth, elevate customer experience, and deliver dependable home solutions. Clew Partners served as buy-side advisor to Southern for this transaction. MEDIA CONTACT Desirae Mills, Director of Communications [email protected] 407.790.5548 SOURCE Southern Home Services This is a paid placement. For further inquiries, please contact PR Newswire directly.
Quilt and Southern Home Services partner to accelerate Heat Pump adoption across nine major markets. Published on February 24, 2026 Comments Quilt today announced a strategic partnership with Southern Home Services, a leading residential trade service consolidator operating across the South, Midwest, and Mid-Atlantic regions. Southern Home Services brands will begin offering Quilt systems to homeowners across nine markets in Florida, Georgia, South Carolina, and Texas. The partnership represents one of the largest single expansions in Quilt's history and demonstrates how software-first climate systems are attracting established industry players seeking differentiation in an increasingly competitive market. The collaboration evidences growing industry momentum behind Quilt's tech-forward approach to home climate control and positions Southern Home Services at the forefront of the ductless heat pump category. With over 90 Quilt Certified Partners now across North America, the program is increasingly attracting established HVAC companies and consolidators seeking competitive differentiation through innovative technology. Southern Home Services selected Quilt to lead their expansion into the rapidly growing ductless heat pump market. As homeowners increasingly seek efficient, design-forward climate solutions, Southern Home Services recognized Quilt's unique combination of industry-leading performance, sleek aesthetics, and smart technology as the ideal offering to differentiate their brands across competitive markets. "We're intentional about the technology we put behind our service teams," said Drew Poskon, Chief Operating Officer for Southern Home Services. "Quilt's focus on performance, installer support, and diagnostics aligns with how we operate. It helps our teams work more efficiently in the field and gives homeowners confidence they're getting a solution built to last." Technology and Brand Strength Drive Partnership The partnership reflects Quilt's appeal to established industry leaders seeking competitive advantages. Southern Home Services cited Quilt's comprehensive marketing assets, brand positioning, and innovative technology approach as key factors in their decision. Quilt's upcoming partner tools and remote diagnostic capabilities will help partners reduce costs while delivering exceptional customer experiences. "Southern Home Services operates some of the most respected home service brands in their markets, and their decision to partner with Quilt validates everything we're building," said Mark Schmidt, Chief Revenue Officer at Quilt. "They recognize that offering Quilt gives them differentiation that legacy manufacturers can't provide - not just through our industry-leading technology, but through our commitment to making their businesses more efficient and profitable. This is exactly the kind of forward-thinking partner who will help drive the future of home comfort." With a SEER2 rating of 25 and HSPF2 of 12 for the 2-zone system, and SEER2 25.3 and HSPF2 12 for the 3-zone system, Quilt delivers 20% greater efficiency than average comparable heat pumps. The system's proprietary occupancy detection, real-time energy usage tracking, and continuous over-the-air updates provide both immediate comfort and long-term value that traditional systems cannot match. Expanding Access to Revolutionary Climate Technology The Southern Home Services partnership expands Quilt's availability to four new states - Florida, Georgia, South Carolina, and Texas - bringing Quilt's total coverage to 21 U.S. states and six Canadian provinces. The expansion demonstrates Quilt's ability to serve diverse climate zones while maintaining exceptional performance and customer satisfaction. "We've grown incredibly quickly, and this partnership brings Quilt to homeowners across some of the most varied climates in the country," said Paul Lambert, CEO and Founder of Quilt. "Southern Home Services' commitment to offering the most advanced, efficient technology available shows that the future of residential HVAC is electric, intelligent, and beautiful. Through their network of trusted local brands, Southern Home Services will bring Quilt to homeowners across the region through companies they already know and rely on." For homeowners in Southern Home Services markets interested in Quilt, visit Quilt.com to design your system and connect with your local Southern Home Services brand. U.S. Boiler Company introduces its ALTA OneVent System, a simple and safe solution that enables common venting of up to four ALTA high-efficiency boilers. Designed to exp... Published on 02/24/2026 1:20 PM Midea has introduced a new Packaged Terminal Heat Pump designed for individually controlled hotel rooms and hospitality environments as well as multifamily residential ap... Published on 02/24/2026 1:13 PM Carlin Combustion Technology, a leader in the production of burners, highlights the EZ-1 Residential Liquid Fuel Burner. This state-of-the-art burner, part of the innovat... Published on 02/24/2026 1:11 PM