Full-Time
Posted on 7/28/2025
APIs for cloud voice and messaging
No salary listed
Bengaluru, Karnataka, India
In Person
Plivo provides a cloud communications platform that enables businesses to send SMS, make voice calls, and provision phone numbers. It works by offering APIs that developers can integrate into their applications, and a pay-as-you-go pricing model where charges are based on actual usage plus optional subscription fees for premium features. The platform relies on a global network of carrier partnerships to deliver reliable, low-latency communication with high uptime and proactive maintenance. Plivo differentiates itself through seamless API integration, global reach and scalable capacity, backed by strong reliability and carrier coverage, which helps businesses deploy communications inside their existing software. The company aims to help enterprises, startups, and developers communicate with customers at scale, across regions, with predictable costs and dependable delivery.
Company Size
51-200
Company Stage
Seed
Total Funding
$2.1M
Headquarters
San Francisco, California
Founded
2011
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Professional Development Budget
While generative AI is transforming customer service, human support remains critical, especially in the fintech industry, where nuanced, complex and emotional situations often require more than an algorithmic response.When chatting online, half of the customers prefer communicating with real people rather than with AI chatbots, which are widespread nowadays. Meanwhile, according to other statistics, 34% of consumers find AI chatbots helpful in customer service.Taking into account this minor contradiction in users’ views, it seems that hybrid support models are on the rise — AI handles routine tasks, while humans step in where the stakes are much higher. So, let’s break down where AI excels, where it falls short, and why the AI-human synergy could be fintech’s smartest move.The Bright Side of AI in Fintech SupportAt first glance, it may seem that fintech is rapidly embracing AI only because it is a current trend everywhere. But that is slightly far from reality. Companies are also doing it because it simply works. In today’s digital world, customers expect support to be fast, personalized and always available
Inc. revealed this week that Plivo was included in the 2023 Inc. 5000, the magazine's annual list of the fastest-growing private companies in America.
Plivo yesterday won UC Today’s Innovation Award for Best CPaaS Platform.
Yesterday Plivo Inc. announced new support for Auth0 authentication.
Plivo won the Appealie Overall SaaS Award in the Development and DevOps category, and Plivo Inc. couldn’t be happier.