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Full-Time

Consumer Support Specialist

Posted on 7/8/2024

Plaid

Plaid

1,001-5,000 employees

Secure financial data connectivity platform

Financial Services
Data & Analytics

Compensation Overview

$64.8k - $81kAnnually

Entry

Remote in USA

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • 1+ years of experience in a support role
  • Effective communication (written and verbal)
  • Strong attention to detail
  • Proficient at working remotely
  • Experience communicating technical issues to non-technical consumers
  • Experience working with legal, compliance, and privacy partners
  • Knowledge of DSR requirements
Responsibilities
  • Supporting consumers with both technical and sensitive security concerns
  • Logging and tracking consumer complaints
  • Working cross-functionally with partners to resolve consumer inquiries
  • Work on projects with the team to improve internal and external processes

Plaid is a leading data network that powers secure connectivity between users' financial accounts and thousands of applications, coordinating with over 12,000 financial institutions. As an employer, this company stands out for its commitment to creating a seamless user experience and developing accessible financial solutions that empower developers and service providers. The work environment fosters continuous technological advancement and industry leadership, making it an ideal place for innovation-driven professionals in the financial technology sector.

Company Stage

Series D

Total Funding

$739M

Headquarters

San Francisco, California

Founded

2013

Growth & Insights
Headcount

6 month growth

5%

1 year growth

9%

2 year growth

-3%

Benefits

We've got you covered: From medical, life, and 401ks, we’re here to support your physical, mental, and financial wellbeing.

Everyone is an owner: We want everyone to feel ownership over their work - literally, which is why we offer equity to full-time Plaids.

Vacation your way: We want to make sure you have time to meet your personal needs with unlimited PTO and two weeks of synchronous, company-wide vacation.

Grow your skills: Every Plaid is in control of their career development with our learning stipends, tools, and trainings.

INACTIVE