Senior Manager

What is the Opportunity?

RBC offers an exciting role as Senior Manager - Pension Delivery. This role is accountable for RBC Pension Plan operations including the implementation and administration of policies and programs developed by the Pension Centre of Expertise. Leading the team responsible for the transition of employees (past or present) to active retirement you will drive efficient and accurate generation and processing of retirement packages for plan members in Canada and Internationally. You will seek opportunities to streamline processes and optimize governance and controls that improve the overall employee and retiree experience in accordance with RBC HR policy and guidelines and conform with regulatory requirements.

What will you do?

• Interpret internal and regulatory policies and their impact on pension administration practices.

• Develop, implement and maintain revisions/enhancements to pension administration systems.

• Play a lead role in identifying & implementing Best Practices in Pension Operations, including strong governance and control.

• Establish and maintain strong alliances with internal and external partners and assist them in developing appropriate solutions.

• Management of relationship with vendors for pension administration. Plans, prioritizes and manages system change requests.  Responsible for testing and sign off on changes.

• Assist with, governance, administration and communication of RBC’s various pension plans.

• Lead / oversee projects (annual pension statement production, process or tool enhancements, plan changes) and responsible for developing, implementing, conducting and overseeing UAT as it pertains to plan and legislation changes.

• Develops policies and guidelines for service standards in compliance with regulatory requirements.

• Supports in enhancing pension knowledge of department and HR Advice through the delivery of product knowledge sessions regarding pension policy, regulatory requirements and new products.  Keep staff informed of changes/enhancements to policies, regulations and pension products.

• Act as an escalation point for non-standard employee/management inquiries/issues/complaints pertaining to escalation/rulings/interpretation of pension policies, plan documents, quality procedures, regulations and legal requirements.

• Promotes quality improvement and teamwork.

• Maintains a high performing team which executes the highest standards of life cycle and pension delivery in support of managers and employees in Canada and retirees in Canada and internationally, adjusting team structure to accommodate changing needs, volumes, increased functionalization etc.

What do you need to succeed?

Must have:

• Solid experience with leading Pensions Operations team.

• Subject Matter Expertise in pension plan administration and related legislation/plan provisions including the Pension Benefits Standards Act (federal), various provincial pension benefits acts, including family law acts and wording knowledge of government social security systems (CPP/QPP) and CAP Guidelines.

• Knowledge of mathematical methods and principles and accounting procedures specific to Pension calculations.

• Project and Task Management skills.

• Research and analytical skills to conduct comprehensive reviews of relevant data and documents in complex or unusual cases and provide related recommendations.

• Excellent oral communication, interpersonal and presentation skills.

• Strong PC skills (Microsoft Excel, Word).

• Working knowledge of Pension Administration systems, HRIS systems and their interaction.

Nice-to-have:

• University Degree or College Diploma/HNC in Finance or Mathematics.

• Certified Employee Benefits Specialist Designation (CEBS).

• Pension Plan Administration Certificate (PPAC).

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities.

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• A world-class training program in financial services.

• Opportunities to do challenging work.

Job Skills

Benefit Programs, Critical Thinking, Group Problem Solving, Human Resources Policies, Interpersonal Relationship Management, Program Management, Risk Analysis, Vendor Management

Additional Job Details

MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGAMississaugaCanada37.5Full timeHUMAN RESOURCES & BMCCRegularSalaried2025-09-242025-10-09

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.