Full-Time

Customer Support Engineer

Confirmed live in the last 24 hours

KLA

KLA

5,001-10,000 employees

Provides process control and yield management solutions

Industrial & Manufacturing
Energy

Compensation Overview

$23.85 - $40.53Hourly

+ Performance Incentive Programs

Entry

Hillsboro, OR, USA

Category
Customer Support
Customer Success & Support
Required Skills
Data Analysis
Requirements
  • Master's Level Degree or work experience of 0 years
  • Bachelor's Level Degree and 1 years related work experience
  • Attainment of Certification Level 3 including basic proficiency in systems level repair of a product within a family is required within defined time period
  • Ability to use and understand DVMs, oscilloscopes, flow meters and various other test equipment
  • Good interpersonal/communication skills in understanding customer needs
Responsibilities
  • Evaluate, analyze, diagnose and solve technical equipment problems via telephone, remote access or in person at a customer location.
  • Repair of system level issues are based on CSEs technical knowledge, education, and training. These repairs involve system level troubleshooting which can be performed using standard procedures, system level diagnostics, and/or remote support sessions with factory based engineering teams. Must drive solutions based on analytical assessments of available data.
  • Ensure equipment enhances customer production. In analyzing and diagnosing equipment issues, CSEs may identify a problem exists in a customer process and as a result may recommend shutdown of customer fab equipment to prevent process excursions that would ultimately impact production output.
  • CSEs prepare field service reports on all support activity as part of tracking and accounting for work activity. CSEs use discretion and assist regional admin in preparing quotes based on reason for equipment failure, time to solve, and potential costs involved with repairs.
  • Cross train and assist other field service engineers as appropriate. Provides mentorship and technical assistance to less experienced support engineers. in addition CSEs aid installation teams on equipment startup and relocation activity.
  • The nature of work requires that CSEs work independently; only occasionally requiring guidance from management. CSEs spend at least 50% of time at customer site and/or cleanroom factory environment.

KLA provides process control and yield management solutions primarily for semiconductor manufacturers. The company offers advanced inspection tools, metrology systems, and computational analytics that help manufacturers identify and fix defects during production. This process enhances the quality and reliability of electronic devices, leading to higher production yields. KLA distinguishes itself from competitors by focusing on high-precision equipment and software that are essential for defect detection in semiconductor manufacturing. The company's goal is to improve manufacturing processes while committing to sustainability, with a target of using 100% renewable electricity in its operations by 2030.

Company Stage

IPO

Total Funding

N/A

Headquarters

Milpitas, California

Founded

N/A

Simplify Jobs

Simplify's Take

What believers are saying

  • KLA's consistent financial performance, including strong revenue and cash flow, indicates robust financial health and stability.
  • The company's validated science-based targets for GHG emissions reduction highlight its leadership in sustainability, potentially attracting environmentally-conscious talent and investors.
  • Regular cash dividends reflect a commitment to returning value to shareholders, which can be appealing to employees holding stock options.

What critics are saying

  • The semiconductor industry is highly competitive and cyclical, which can lead to periods of volatility and uncertainty for employees.
  • Achieving ambitious sustainability goals, such as 100% renewable electricity by 2030, may present operational and logistical challenges.

What makes KLA unique

  • KLA's focus on advanced process control and process-enabling solutions for the semiconductor industry sets it apart from competitors who may not specialize as deeply in this niche.
  • The company's commitment to reducing GHG emissions and achieving 100% renewable electricity by 2030 demonstrates a strong focus on sustainability, which is increasingly important in the tech industry.
  • KLA's extensive collaboration with leading customers and its expert teams of physicists, engineers, and data scientists provide a unique competitive edge in innovation and problem-solving.

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