Patient Outreach Specialist

Overview

Our mission is Better Health. Our passion is helping others.

What’s Your Why?

• Are you looking for a career opportunity that will help you grow personally and professionally?
• Do you have a passion for helping others achieve Better Health?
• Are you ready to join a growing team that shares your mission?

Why Join Our Team: At Better Health Group, it’s our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don’t just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group.

Responsibilities

Position Objective:

The Health Coach is an operational role and is responsible for helping individuals improve their overall health and well-being. This position will work closely with patients to achieve health care milestones, including appointment scheduling, follow-up after adverse health events, medication adherence,  and other healthy behaviors. 

Responsibilities:

• Communicate and facilitate Transition of Care Management (TCM) telephonically between patients and medical offices as assigned

• Contribute to reduced readmission risks through education, care coordination, benefit utilization, and timely documentation

• Wellness Visit Appointment scheduling via telephonic outreach

• Conduct Social Determinant of Health Survey outreach

• Help patients maintain medication adherence by confirming or coordinating prescription fills for certain medication

• Maintain accurate and confidential client records

• Additional duties as assigned

Position Requirements/ Skills:

• Bachelor's degree in a related field (e.g., health promotion, nutrition, psychology)

• 1  year of experience working as a Health Coach preferred

• Strong knowledge of health and wellness principles, behavior change theories, and evidence-based coaching techniques

• Proficiency in using technology and software applications relevant to health coaching

• Demonstrated commitment to continuous learning and professional development in the field of health coaching

• Proficient with Google Suite (Drive, Docs, Sheets, Slides) and Microsoft Office (Word, Excel, PowerPoint) for real-time collaboration

Physical Requirements:

• Ability to remain in a stationary position, often standing or sitting for prolonged periods of time

• Communicating with others to exchange information

• Repeating motions that may include the wrist, hands, and/or fingers

• Assessing the accuracy, neatness, and thoroughness of work assigned

• Must be able to lift at least 15lbs at times

Key Attributes/ Skills (FOR JOB POSTING ONLY):

• Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles

• An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments

• Is able to work within our Better Health environment by facing tasks and challenges with energy and passion

• Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals

• Demonstrated ability to handle data with confidentiality

• Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision

• Excellent organizational, time-management, and multi-tasking skills with strong attention to detail

• Excellent written and verbal communication skills; must be comfortable communicating with senior-level leadership, providers, and health plans

• Strong interpersonal and presentation skills

• Strong critical thinking and problem-solving skills

• Must be results-oriented with a focus on quality execution and delivery

• Appreciation of cultural diversity and sensitivity toward target patient populations