Full-Time

CX Quality Assurance Specialist

Confirmed live in the last 24 hours

Melio

Melio

501-1,000 employees

Digital payment solution for small businesses

Compensation Overview

$60k - $70k/yr

Entry, Junior

New York, NY, USA

3 days in-office requirement

Category
QA & Testing
Quality Assurance
Required Skills
Customer Service
Requirements
  • 1 year experience in a customer service related position is preferred (call center, restaurants, retail, etc.)
  • Quality Assurance experience/exposure
  • Exemplary written and verbal communication skills
  • Strong analytical skills
  • 8.5 interactions/hr, 90% satisfaction preferred
Responsibilities
  • Monitor up to 21 interactions of customer care agents weekly (phone calls/emails/chats)
  • Evaluate adequacy of quality assurance standards
  • Investigate and escalate customer complaints and non-conformance issues
  • Identify individual Agent training needs and organize training interventions to meet quality standards in partnership with the L&D team
  • Assure ongoing compliance with quality
  • Weekly calibration sessions with Team Manager
Desired Qualifications
  • 1 year experience in a customer service related position is preferred (call center, restaurants, retail, etc.)
  • 8.5 interactions/hr, 90% satisfaction preferred

Melio Payments provides a digital payment solution aimed at helping small businesses manage their finances more effectively. The platform allows businesses to pay their vendors and suppliers through various methods, including ACH bank transfers and credit cards. A standout feature is the option to defer credit card payments for up to 45 days, which aids in cash flow management. Additionally, businesses can earn rewards on their credit card expenses. Melio charges a 2.9% fee for credit card transactions, while ACH transfers are free, making it a cost-effective choice for many. The platform also enhances expense management by allowing businesses to assign roles, digitize approval workflows, and automate bill payments, all while ensuring the security of financial information. Melio's goal is to simplify the payment process for small businesses in the retail and e-commerce sectors, providing them with tools that improve cash flow and offer greater control over their expenses.

Company Size

501-1,000

Company Stage

Series E

Total Funding

$654M

Headquarters

New York City, New York

Founded

2018

Simplify Jobs

Simplify's Take

What believers are saying

  • Melio raised $150M in Series E, supporting growth through partnerships.
  • Integration with Amazon Business enhances Melio's reach in the B2B e-commerce space.
  • The rise of embedded finance offers Melio opportunities in online retail environments.

What critics are saying

  • Increased competition from Amazon Business could lead to Amazon developing competing solutions.
  • Valuation cut in recent funding round may indicate concerns about market saturation.
  • Reliance on partnerships poses risks if partners change terms or end collaborations.

What makes Melio unique

  • Melio offers a 45-day payment deferral using credit cards, aiding cash flow.
  • ACH transfers are free, providing a cost-effective payment option for small businesses.
  • Melio's platform allows role assignments and automated workflows, enhancing expense control.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Wellness Program

Paid Vacation

Paid Sick Leave

Hybrid Work Options

Meal Benefits

Professional Development Budget

Performance Bonus

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

-2%

2 year growth

-1%
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Whether your landlord accepts digital transfers or still insists on a check, Melio bridges the gap.Disclosure: Keyz Group is partners with Melio and Keyz Group may earm commissions when you sign up using the links in this article.

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Melio Raises $150M in Series E Round

Melio raised $150 million in a Series E funding round led by Fiserv, with participation from Shopify Ventures and Capital One Ventures, valuing the company at $2 billion. The funds will support growth through partnerships. The round follows a ten-fold revenue increase over three years. Other investors include Accel, Bessemer, Coatue, Frontline Ventures, General Catalyst, Latitude, and Thrive Capital. Melio and Fiserv previously partnered to enhance payment solutions for small and medium businesses.

Stock Titan
Oct 31st, 2024
Melio Raises $150 Million To Expand B2B Payments Partnerships

Melio, a B2B payments platform, has secured $150 million in Series E funding led by Fiserv, with participation from Shopify Ventures and Capital One Ventures.

Calcalist
Oct 30th, 2024
Melio secures $150 million in Series E funding, valuation slashed to $2 billion | Ctech

Despite the valuation cut, the Israeli fintech is estimated to have registered a tenfold revenue increase since its last raise three years ago, now exceeding $100 million annually.