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Customer Experience Agent
Posted on 3/16/2023
Experience Level
Desired Skills
Customer Service
  • Interact with customer and seller with Customer first attitude ensuring a positive experience
  • Assess then resolve Customer and Seller issues utilizing a variety of systems, processes and technology
  • Research and investigate new products, listings, sellers and quality concerns
  • Work with other departments to research and resolve open questions
  • Collaborate with management to improve systems and supply chain efficiency
  • Efficiently work through a backlog of open issues and monitor performance of key operations
  • Make quick and financially sound decisions around inventory and customer satisfaction
  • Represent the company with integrity and professionalism
  • Review key metrics and utilize data to make informed decisions
  • Weekend availability required
  • Positive Customer first attitude
  • Proactive problem-solver and process-improver
  • Experience with social media, parcel delivery, marketplace sellers, vendors, or fraud operations
  • Understanding of Ecommerce and Marketplace operations
  • Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
  • Desire to enhance your career
Desired Qualifications
  • 4 year degree is a plus. 1 - 5 years of experience in customer service, user experience or fulfillment
  • Knowledge of Collectibles is a plus

201-500 employees

Community marketplace platform
Company Overview
WhatNot’s mission is to enable anyone to turn their passion into a business & bring people together through commerce. The company has the fastest growing marketplace with their unique shopping experience for niche and passionate users.
  • Competitive base salary and stock options
  • Unlimited Vacation Policy and No Meeting Holidays
  • Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability
  • Work From Home Support
  • Up to $500 monthly to spend within Whatnot App
  • Care benefits
Company Core Values
  • Always listen to customers
  • Take complete ownership
  • Move uncomfortably fast
  • Set audacious goals
  • Prioritize impact ruthlessly
  • Provide extreme transparency
  • Bet on the future
  • Team over ego
  • Figure it out
  • Have fun & be nice