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Customer Experience Representative
Posted on 5/4/2022
INACTIVE
Locations
West Jordan, UT, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Zendesk
Requirements
  • High School Diploma/GED Certificate
  • Positive attitude, hard working, flexible with changing priorities, and eager to learn
  • Excellent written and verbal English, reading comprehension, and judgment skills
  • Ability to come up with meaningful solutions, even if that means thinking outside the box
  • High emotional Intelligence (ability to perceive, use, understand, manage, and handle emotions)
  • Love technology
  • Think personalized responses are the bomb (even when using a canned/macro)
  • Like the Avengers, the crew of the starship Enterprise, and the Rebel Alliance, you have ability to work independently or as part of a team to accomplish our goals"
Responsibilities
  • Deliver a personalized, positive customer experience through various forms of contactEmail support
  • Inbound telephone support
  • Web-based chat support
  • Email Support
  • Utilizing your specialized knowledge and experience, submit suggestions for improvement to streamline current processes to ensure efficiency and productivity
  • Advocate on behalf of the customers internally by proactively identifying areas of opportunity
  • Assist customers with account creation and troubleshooting
  • Communicate with customers and third-party suppliers ensuring a smooth transaction process
  • With exceptional attention to detail, review customer applications to process them in a timely manner and assist with customer documentation inquiries
  • Complete ongoing and one-time projects to the benefit of customers and internal teams
Desired Qualifications
  • 1+ year(s) of diverse customer experience; traditional call center, restaurant/food service, front office administration, and everything in between. All the unsung heroes who interact with customers day in and day out...we'd love to chat)
  • Knowledge of ZenDesk or similar customer service programs
  • Online auction or e-commerce experience is very helpful
  • Second language skill at a professional proficiency level (Spanish or French)
  • Typing speed of 35 WPM
BStock Solutions
B2B liquidation marketplaces network