Renewals Manager
Posted on 4/4/2023
INACTIVE
GitLab

1,001-5,000 employees

Repository hosting manager tool
Company Overview
It is GitLab's mission to make it so that everyone can contribute. When everyone can contribute, users become contributors and greatly increases the rate of innovation.

Company Stage

N/A

Total Funding

$1.4B

Founded

2014

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

7%

1 year growth

8%

2 year growth

32%
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Requirements
  • Related sales or related customer experience (examples SDR, BDR, sales ops, deal desk, customer service, CSM)
  • Demonstrated progressive experience with B2B software sales
  • Experience with subscription GTM approaches for customer success management and renewals
  • Effective communicator, strong interpersonal and collaboration skills
  • Motivated, driven and results-oriented
  • Strong negotiation, presentation and closing skills
  • You share our values, and work in accordance with those values
  • Experienced in driving renewals with predictability and delivering to targeted gross retention rates
  • Experienced in managing a customer relationship from a similar role (e.g., Customer Success Manager, SDR, BDR)
Responsibilities
  • Maximize customer retention rates through effective sales techniques over the phone, video and email while also minimizing customer churn and contraction
  • Execute the renewal process to ensure ARR is retained or expanded
  • Evaluate license usage and complete the true-up requirements
  • Understand and align customer's business needs and goals to generate renewal quotes
  • Provide renewals adminstration support to Renewals Managers, and Account Executives
  • Ensure that renewals are closed on a timely basis
  • Collaborate with Sales and Customer Success Managers on renewals strategy and plans, leveraging customer analytics and metrics
  • Liaise with customers to ensure POs and order forms are accurately completed to allow for internal deal approval
  • Additional customer relationship developing responsiblities
  • Ability to identify opportunity and customer level risk and coordinate the mitigation
  • Provide renewals coverage on larger, more strategic customers
  • Gross renewal rate
  • Net ARR in alignment with our renewals policy
  • Churn and contraction rate
  • Customer Satisfaction
Desired Qualifications
  • Preferred experience with technical products. Experience with DevOps, software development lifecycle, or application development is a plus