Senior Strategy Associate

About the team

The Care Operations team is a centralized center of excellence dedicated to managing all workforce management needs across business lines that service customers and professionals such as Pro Support and Homeowner Support. This dynamic team ensures the company's ability to efficiently and seamlessly support service for customers and professionals by overseeing a vast network of global Business Process Optimization (BPO) agents. The team also plays a crucial role in serving as a direct liaison between the operational business lines and the broader finance organization, ensuring transparency and accuracy in operational expenditures and resource allocation, and providing essential insights and management for our distributed workforce.

What you’ll do

The Care Senior Strategy Associate will oversee delivery of service to various subsets of Angi customers and pros. This role provides a unique opportunity for an ambitious professional to make an outsized contribution across strategy, operations, and Care. A successful candidate will assist with planning and execution of a variety of critical activities such as data analysis and reporting, budgeting, business forecasting, financial modeling, and improving customers and pros’ end-to-end experience. This is a unique opportunity to support and be part of critical, rapidly growing businesses at Angi.

• Build reports and presentations to support critical business decisions related to inbound and outbound forecasting and cost
• Develop a deep understanding of Care technology and tools to optimize the value of tool investments and ensure the tools are enabling the Care organization to meet KPIs
• Leverage Care cost structure and allocation methods to understand how to maximize Care experience within financial constraints
• Execute yearly budgeting process and ensure alignment with Finance organization on forecasting and actual reconciliation on weekly and monthly basis
• Continuously evaluate current financial and headcount forecasting mechanisms, propose changes, and implement best practices
• Build and maintain Excel models that optimize cost, wait times, and other critical metrics, enabling hiring and skilling decisions across all Angi Customer and Pro support lines

Who you are

• 2-3 years of professional experience in an analytical role
• Strong organizational and project management skills, with great attention to detail
• Advanced proficiency in Excel and/or Google Sheets, including financial modeling experience
• Problem-solving mindset with an eagerness to learn and take ownership of complex projects
• Ability to explain information in a simple, digestible way to a variety of audiences
• Interest in working with a dynamic team in a fast-paced environment
• Driven by data and analytics to deliver impactful solutions
• Experience with Looker, SQL, or other data visualization tools is a plus
• Familiarity with SaaS like Salesforce is a plus

We value diversity

We know that the best ideas come from teams where diverse points of view uncover new solutions to hard problems. We welcome and value individuals who bring diverse life experiences, educational backgrounds, cultures, and work experiences.

Compensation & Benefits

• The salary band for this position ranges from $60,000 - $80,000 commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
• This position will be eligible for a competitive year end performance bonus & equity package.
• Full medical, dental, vision package to fit your needs
• Flexible vacation policy; work hard and take time when you need it
• Pet discount plans & retirement plan with company match (401K)
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

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