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Full-Time

IT Support Specialist

Confirmed live in the last 24 hours

Addepar

Addepar

501-1,000 employees

Investment management software for financial professionals

Data & Analytics
Fintech
Financial Services

Mid, Senior

London, UK + 1 more

Category
Customer Success & Support
IT Support
IT & Security
Required Skills
JIRA
Confluence
Requirements
  • Minimum of 4 years experience providing support in a Mac-based technology environment.
  • Advanced troubleshooting experience with macOS.
  • Experience with Windows environments (virtual and/or physical endpoints).
  • Experience configuring and managing IdP (Okta) SSO integrations.
  • Experience administering Okta, Google, Slack, Jira/Confluence and other cloud based services.
  • Experience with onboarding workflows and software deployment to Macs via JAMF.
  • Experience supporting office networks including connected devices.
  • Proficient with basic scripting languages and comfortable navigating the command line.
Responsibilities
  • Primary point of contact for our support in our Edinburgh and London offices. Home base will be Edinburgh with occasional travel to London.
  • Resolve issues related to Mac and PC hardware and software, including network connectivity and usage.
  • Work to establish a follow-the-sun support system by working with colleagues in various time zones.
  • Provide both front-line and tier 2 support for escalated IT issues.
  • Manage endpoints (Mac/PC) through MDM and support installed software for new hires and existing employees.
  • Configure and administer SaaS tools and other cloud services.
  • Onboard new hires and be the first face of IT for people joining the team at Addepar.

Addepar provides investment management software designed for financial professionals like asset managers and financial advisors. The platform aggregates and analyzes financial data, allowing users to make informed investment decisions. It enables users to align portfolios with specific targets, model asset allocations, and test hypothetical performance across various scenarios, including managing illiquid assets. Addepar's software offers a comprehensive view of client portfolios, helping professionals optimize financial goals and cash flow. The company operates on a subscription model and includes features for billing and fee management, ensuring transparency in costs. With a strong presence in the global market and a large user base, Addepar focuses on leveraging data and technology to enhance the services investment professionals provide to their clients.

Company Stage

Series F

Total Funding

$1.6B

Headquarters

Mountain View, California

Founded

2009

Growth & Insights
Headcount

6 month growth

3%

1 year growth

8%

2 year growth

27%
Simplify Jobs

Simplify's Take

What believers are saying

  • Addepar's strong Q1 2024 performance and continuous product updates indicate robust growth and innovation.
  • The appointment of Bob Pisani as CTO and the opening of a new office in Pune, India, highlight Addepar's commitment to global expansion and technological advancement.
  • Partnerships with firms like Corient and Baker Tilly demonstrate Addepar's ability to attract and retain high-profile clients, enhancing its market reputation.

What critics are saying

  • The financial technology sector is highly competitive, with constant pressure to innovate and differentiate from other players.
  • Managing and integrating new technologies and partnerships can pose operational challenges and potential disruptions.

What makes Addepar unique

  • Addepar's platform uniquely handles illiquid assets, providing a comprehensive view of portfolios that many competitors lack.
  • The company's focus on data-driven insights and billing transparency sets it apart in the financial technology sector.
  • Addepar's strategic partnerships and integrations, such as with Asset-Map and WealthHub, enhance its platform's functionality and client value.

Benefits

Equity: Stretch the idea of ownership beyond your day-to-day and take pride in being an owner in the growth of Addepar

Global Hybrid Workforce: Whether you work remotely or on-site, you’ll have the opportunity to build and collaborate with colleagues around the world

Flexible Time Off: Spend time traveling, celebrating with friends and family or relax on your schedule

Benefits Packages: Competitive medical, dental and vision benefits along with a monthly wellness allowance to keep you healthy and happy

Learning & Development Allowance: Your continued growth and development are important to us

Dynamic Team: Strong investment in the best talent at the intersection of technology and finance