Full-Time
Chief Customer Officer
Posted on 5/14/2024
360Learning
201-500 employees
Corporate learning platform for employee upskilling
Expert
Remote in USA
- 10+ years of experience in CS/PS in a top enterprise SaaS company
- Experience managing senior stakeholders (CHRO of Fortune 500 companies)
- Public speaking skills / experience in speaking at tradeshows
- Management experience in a global company (NA and EMEA culture)
- Experience with HR/L&D tech is a plus
- Experience in consulting / ability to build frameworks is a plus
- Fluent English (US/UK), FR is a plus
- Lead over 100 talented individuals across Customer Success (CS), Professional Services (PS), and Support
- Guide the team in designing and implementing a robust methodology for client transition and adoption
- Contribute to evangelisation efforts, turning clients into advocates
- Foster deep relationships with top global clients
- Collaborate with sales, marketing, and product leaders to shape company strategy
- Overhaul Customer Success/Professional Services methodologies and ensure their adoption
- Work closely with Sales Leadership to craft upselling strategy
- Coordinate with the Product team to align on the strategic roadmap
360Learning provides a learning platform that focuses on corporate training and development. The platform uses artificial intelligence and collaborative tools to help companies turn their in-house experts into effective trainers, allowing for continuous employee upskilling within the organization. It automates the management of mandatory training, reducing the time spent on onboarding processes, and encourages a community atmosphere among employees. The platform also features one-on-one video coaching, which is especially useful for sales teams, and allows frontline staff to access training materials on any device. Unlike many competitors, 360Learning emphasizes collaboration and community in its approach to corporate learning. The company's goal is to enhance employee skills efficiently while ensuring data security and compliance with regulations like GDPR.
Company Stage
Series B
Total Funding
$245.1M
Headquarters
New York City, New York
Founded
2013
6 month growth
↑ 0%1 year growth
↑ 3%2 year growth
↑ 6%
Simplify's Take
What believers are saying
- The company's rapid growth in North America and strategic hires, such as the former Docebo Sales Leader, indicate strong market potential and expansion opportunities.
- Acquisitions like eLamp and Looop enhance 360Learning's capabilities in AI-powered skills-based learning, positioning it as a leader in innovative corporate training solutions.
- Recognition in the Gartner Market Guide for three consecutive years underscores the platform's reliability and effectiveness.
What critics are saying
- The competitive landscape in corporate learning technologies is intense, requiring continuous innovation to maintain a leading position.
- Rapid expansion and multiple acquisitions may pose integration challenges, potentially affecting operational efficiency.
What makes 360Learning unique
- 360Learning leverages AI and collaborative features to transform in-house experts into L&D collaborators, setting it apart from traditional corporate learning platforms.
- The platform's ability to automate mandatory training and provide one-on-one video coaching at scale is particularly beneficial for sales teams, unlike many competitors.
- ISO 27001 certification and GDPR compliance ensure the highest standards of data security and privacy, which is a significant competitive advantage.
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