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Full-Time

Chief Customer Officer

Confirmed live in the last 24 hours

360Learning

360Learning

201-500 employees

AI-powered collaborative learning platform

AI & Machine Learning
Education
Industrial & Manufacturing

Expert

Remote in USA

Category
Strategy Development
Business Development
Business & Strategy
Required Skills
Sales
Public Speaking
Marketing
Requirements
  • 10+ years of experience in CS/PS in a top enterprise SaaS company
  • Experience managing senior stakeholders (CHRO of Fortune 500 companies)
  • Public speaking skills / experience in speaking at tradeshows
  • Management experience in a global company (NA and EMEA culture)
  • Experience with HR/L&D tech is a plus
  • Experience in consulting / ability to build frameworks is a plus
  • Fluent English (US/UK), FR is a plus
Responsibilities
  • Lead over 100 talented individuals across Customer Success (CS), Professional Services (PS), and Support
  • Guide the team in designing and implementing a robust methodology for client transition and adoption
  • Contribute to evangelisation efforts, turning clients into advocates
  • Foster deep relationships with top global clients
  • Collaborate with sales, marketing, and product leaders to shape company strategy
  • Overhaul Customer Success/Professional Services methodologies and ensure their adoption
  • Work closely with Sales Leadership to craft upselling strategy
  • Coordinate with the Product team to align on the strategic roadmap

360Learning provides a collaborative learning platform powered by AI and collaborative features, enabling organizations to leverage internal experts for upskilling and offering comprehensive solutions for onboarding and continuous learning.

Company Stage

Series B

Total Funding

$245.1M

Headquarters

New York, New York

Founded

2013

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

6%