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Senior IT Support Specialist
Confirmed live in the last 24 hours
New York, NY, USA
Experience Level
Desired Skills
Android Development
  • Experience providing IT support in a global corporate environment
  • Previous expertise supporting macOS and Windows at scale
  • Experience supporting Android and iOS with MDM in a corporate environment
  • Previous SaaS administration experience (ex: Google Workspaces, Slack, Okta)
  • Previous troubleshooting experience across a multitude of systems
  • Has a solid understanding of Security standard methodologies at scale
  • Demonstrated experience mentoring others
  • Self-starter and able to work independently
  • Possess excellent communication skills
  • Provide front-line IT support to employees via walk-ups, tickets, and chats
  • Monitor, troubleshoot, and repair IT hardware and software
  • Develop policies and procedures to enable scale
  • Handle inventory of IT-owned and managed assets
  • Facilitate and support IT new hire orientation
  • Operate and support AV systems and events as needed
  • Be a technical resource and advisor to Ripple employees
  • Create and maintain IT runbooks and end-user documentation
  • Support IT projects and dependencies
Desired Qualifications
  • Formal certifications or education credentials
  • JIRA or similar experience
  • Strong affinity for metrics
  • Knowledge of AV systems and technologies
  • Background managing Chrome OS
  • Previous experience delivering automation
  • Familiarity with scripting language

501-1,000 employees

Enterprise blockchain
Company Overview
Ripple's mission is to provide one frictionless experience to send money globally using the power of blockchain technology.
  • 401(k) Plan
  • Healthcare Coverage
  • Health and Wellness
  • Family Support
  • Flexible Vacation
  • Employee Giving
  • Learning and Development
Company Core Values
  • Live it: We are passionate. Attitude fuels our entrepreneurial spirit.
  • Enjoy it: We have fun. There’s no roadmap for where we’re going and we enjoy the journey.
  • We deliver: We seek out the next problem, drive forward with purpose and give our all down to the very last detail.
  • Go for it: We are bold. We dream big, embrace risk and learn from our mistakes.
  • Own it: We are accountable together. There’s no such thing as someone else’s problem.
  • Say it: We are transparent. We are direct, open and embrace tough conversations.