COMPANY OVERVIEW

Domo puts data to work to help everyone multiply their impact. Domo gives every kind of user real-time insights they can act on, with secure, easy-to-use, AI-powered data experience that drives a culture of data curiosity.

POSITION SUMMARY

This role is required to be in office 5 days a week

The Manager, CS Operations plays a critical role in Domo’s success. This role will report into the VP of Operations within Client Services and will lead a cross-functional team of data/operations personnel and solutions engineers. This is a fast-paced, high-impact role that requires a robust mix of technical and soft skills. This is not a remote role.

KEY RESPONSIBILITIES

• Own & execute on all aspects of CS data & operations [Data engineering, data pipeline, data strategy, ETL, visualization, interpretation, recommendations, project management, resource allocation/prioritization, etc.];
• Manage forecasting for customer retention and growth [Managing forecasting with/for various executive leaders across the org];
• Own & manage internally built CS apps and CS utilized systems [Asana, Salesforce, etc.];
• Support cross-functional analytics requests as needed;
• Lead and manage a team of ops and analytics professionals;
• Utilize a consultative approach with various business groups to gather requirements and fulfill requests. 

JOB REQUIREMENTS

• University degree, or equivalent experience with an emphasis in business, finance, data science, statistics, management, information systems, or related field;
• Strong SQL and data cleansing skills [5+ years];
• Strong PPT/Excel skills;
• Strong aptitude using BI tools [5+ years];
• Experience working directly with executives;
• Experience managing post-sales metrics such as Retention, NRR, etc.;
• Familiarity with formulation and implementation of operational processes;
• Experience using Domo is preferred;
• Experience leading a team of analytics/operations professionals;
• Project management experience;
• Experience working in SaaS and a solid understanding of the SaaS business model;
• Experience with data science tools and methodologies [e.g. Python/R, regression, predictive modeling, etc.];
• Experience building and maintaining predictive models;
• Understanding of all major areas of the business and how they inter-relate [Finance, HR, product, sales, marketing, etc.].

LOCATION: American Fork, UT 

BENEFITS: https://www.domo.com/company/careers/culture

Domo is an equal opportunity employer.

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