Manager – Product Management

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

This Associate Product Manager role is supporting Zego, a Global Payments Company. Zego is a property management automation company that simplifies cumbersome yet critical workflows for managers and associations. Our modern platform accelerates NOI growth and mitigates risk, helping clients to scale resources, build trust, and make data-backed decisions. From payments and utility management to resident engagement, Zego’s automated workflows seamlessly integrate with leading property management systems giving users real-time and accurate information at their fingertips. Come join our team!

About the role: 

The Manager, Product has overall accountability for driving business critical initiatives that will drive forward the strategic goals of the Zego business unit.. The Product Manager provides direction to product development and the overall process of the product and services function, builds products and services from existing ideas and helps to develop new ideas based on industry experience and contact with customers and prospects, increasing profitability of existing products and services while developing new solutions which advance business objectives and client needs. Key activities will include managing the team’s product backlog to ensure the maximum business value is delivered each iteration. The PM works closely with Product and Engineering Leadership and is responsible for introducing and managing Feature Releases / Epics / Stories / Defects within the team’s backlog, decomposing requirements, and defining a definition of success that represents our vision across all areas of Zego. The Product Manager is a member of the development team, actively participates in iterations, and is consistently available to team members for questions, clarity, and understanding. The PM is responsible for the clarification, elaboration, and delivery of all shippable deliverables from their team.

What you’ll do here: 

• Manages team of Product Managers to facilitate completion of initiative and feature releases that furthers the business objectives of the Zego business unit

• Manages the process from product development to product launch, owning the full process from discovery to execution for new or existing product and technical initiatives.

• Partners with platform owners/stewards across business functions to understand their information objectives and desired insights to identify what questions are we wanting to ask and why those answers matter to Zego.

• Leads the analysis to determine reports, dashboards and visualizations that will help to inform Zego business decisions by working closely with clients, business units, Product, and Engineering to elicit platform requirements.

• Looks for patterns across objectives where the team can gain efficiencies/synergies between domains or business functions.

• Develops business cases for new product functionality to serve as inputs to decision-making, prioritization, pricing, and client value proposition.

• Owns, manages, and communicates the team’s product roadmap, including collaborating with Product, Engineering, clients, and business units to determine prioritization, development, and ongoing costs of platform delivery. 

• Authors the high level requirements for initiatives and feature releases that the  team can use to define specific product needs, definitions and requirements.

• Manages the details of the product backlog and ensures continual enhancements to existing products; prioritizing work items to ensure technical teams understand the right priorities to focus on.

• Collaborates with Product and Engineering on the Product Vision, Strategy and Roadmap for the Product Manager’s domain

• Owns (creates, maintains, and prioritizes) the product backlog, balancing conflicting priorities.

• Analyzes and validates functional and nonfunctional requirements for Product value.

• Actively participates in technical design discussions with Engineering when defining initiatives, supporting the collaboration with product delivery and technology architecture to validate detailed design, particularly to ensure that product objectives and key requirements are met and aligned with the market needs and the platform strategy. 

• Completes required documentation and provides design direction, testing support, and general assistance to the delivery team.

• Ensures user stories are ready for development, including clear business value and acceptance criteria.

• Actively participates in all Agile ceremonies (Refinement, Sprint Planning, Sprint Review, etc.).

• Continually learns and deepens knowledge of our system, product features, and user experiences.

• Influences a positive, united team culture to achieve success within the Product and Engineering team.

About you: 

• BA/BS in Business, Engineering, or a related field, or equivalent specific industry experience.

• 4-6 years relevant Product Management or equivalent work experience

• Familiar with Agile methodologies (Flow Framework, Scrum, Kanban, and/or SAFe).

• Enjoy working in a team-oriented culture and able to work in a dynamic, fast-paced work environment.

• Results-oriented with a demonstrated sense of urgency and the ability to assess situations and make clear, platform-driven decisions.

• Excellent internal / client-facing written and verbal communication skills.

• Strong organizational and task management skills, including attention to detail and multitasking skills.

• Experience documenting business processes, operational workflows, and system functionality.

• Demonstrated ability to identify product feature gaps and suggest product improvements.

• History of assessing and solving problem situations, gathering information and identifying causes, generating solutions, and making recommendations/decisions to resolve the problem.

• Successful track record fostering teamwork and positively influencing technical and non-technical stakeholders to achieve organizational or project goals.

Bonus points if you have: 

• Experience working in PropTech or in the Property Management space

• One or more Product Management certifications (i.e. CSPO, CSM, PMI-ACP, PMC I-IX).

• Client/Partner-facing requirement gathering and training experience.

• Experience with diagramming tools (MS Visio, LucidChart, etc.), spreadsheets (MS Excel, Google Sheets, etc.), G-Suite applications, Atlassian tools, Slack, and Trello.

The US base salary for this full-time position is $91,500 - $110,000 + bonus + benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].