Client Success Manager-Chicago

Confirmed live in the last 24 hours

501-1,000 employees

Fintech providing marketing, loyalty rewards, and capital for restaurants.

Company Overview

Rewards Network stands out as a leading fintech company due to its unique blend of marketing, loyalty rewards programs, and capital provision for the restaurant industry, backed by advanced technology and data analytics. The company has a proven track record of success, with over 97,000 restaurants experiencing increased revenue and customer engagement, and their network restaurants outperforming industry peers by 3-4% in same store sales. With a robust partnership portfolio including top loyalty brands and a member base of over 19 million reward-seeking individuals, Rewards Network fosters a culture of growth and customer satisfaction, making it an attractive workplace for those seeking to make a significant impact in the fintech and restaurant industries.

Financial Services

Data & Analytics

Company Stage

Acquired

Total Funding

N/A

Founded

1984

Headquarters

Chicago, Illinois

Growth & Insights

Headcount

6 month growth

↑ 1%

1 year growth

↑ 0%

2 year growth

↑ 6%

Locations

Chicago, IL, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Sales

Salesforce

PowerPoint/Keynote/Slides

Communications

Excel/Numbers/Sheets

CategoriesNew

Sales & Account Management

Product

Customer Success & Support

Requirements

Bachelor's degree preferred
At least 3 years of related experience working with internal and external clients to support a sales organization. Customer/client service experience is required
Must have previous experience responding to a high volume of calls and emails related to client service
Must have a passion for client service
Experience using a CRM system such as Salesforce
Proficiency with MS Excel, Word, PowerPoint, and Outlook
Ability to work in a rapidly changing and growth-oriented environment with regularly changing priorities and developing opportunities
Strong written and verbal communication skills
Strong analytical and problem-solving skills and abilities
Attention to detail and excellent organization skills along with self-motivation
Ability to work independently and respond with flexibility
Willingness to learn new skills and software applications

Responsibilities

Manage clients throughout their lifecycle and encourage them to take full advantage of product benefits to ensure the value is recognized
Collaborate with Sales to deepen client relationships and identify and resolve client needs, as well as new product opportunities
Handle calls and emails from clients and members of our remote sales team
Analyze client account issues, troubleshoot and negotiate resolutions in a timely manner
Assist client accounts by explaining and clarifying billing statements, processes and terms and conditions of their agreement with Rewards Network
Serves as subject matter expert supporting the sales team on policies and procedures related to contracts, the deletion policy, and related issues. Communicates, explains, and ensures enforcement of these policies and procedures
Processes account changes including any adjustments or requests including but not limited to banking change, reimbursement, email address change, etc
Performs related job duties as needed and required

For over 30 years, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial and marketing services and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers thanks to our ability to leverage advanced technology and powerful data analytics, while simultaneously providing value to our strategic partners’ overall loyalty programs.

We work alongside our restaurant partners every day, sharing in the ebbs and flows of their business while helping them achieve their dreams. We provide marketing and financing that work with their business and are truly pay-for-performance. We help them increase revenue, traffic, and customer engagement. Importantly, our services do not require the merchant to discount or give away their products.

Even more, we enhance our partners’ loyalty programs by offering a turn-key, scalable dining rewards program that is right for their business model and leverages their unique brand to help increase the value proposition for their customers.

Finally, we connect our millions of members to our participating restaurants, allowing them to earn the rewards they desire when dining out.

The Client Success Manager is responsible for reviewing client accounts, maintaining client relationships, responding to questions and resolving issues. The individual in this role will also manage a book of business and deepen relationships with clients and help retain them on our platform. This person will ensure that client needs are addressed quickly with responses delivered in a timely manner. He/she will communicate with various departments to find resolutions to more challenging questions or issues that may arise. This individual will be responsible for client accounts and assist the Sales team with any questions they may have relating to merchant accounts, policies, and documents.

Essential Duties and Responsibilities

Manage clients throughout their lifecycle and encourage them to take full advantage of product benefits to ensure the value is recognized
Collaborate with Sales to deepen client relationships and identify and resolve client needs, as well as new product opportunities
Handle calls and emails from clients and members of our remote sales team.
Analyze client account issues, troubleshoot and negotiate resolutions in a timely manner
Assist client accounts by explaining and clarifying billing statements, processes and terms and conditions of their agreement with Rewards Network.
Serves as subject matter expert supporting the sales team on policies and procedures related to contracts, the deletion policy, and related issues. Communicates, explains, and ensures enforcement of these policies and procedures.
Processes account changes including any adjustments or requests including but not limited to banking change, reimbursement, email address change, etc.
Performs related job duties as needed and required.

What You Will Bring to the Table

Bachelor’s degree preferred
At least 3 years of related experience working with internal and external clients to support a sales organization. Customer/client service experience is required.
Must have previous experience responding to a high volume of calls and emails related to client service.
Must have a passion for client service.
Experience using a CRM system such as Salesforce
Proficiency with MS Excel, Word, PowerPoint, and Outlook.
Ability to work in a rapidly changing and growth-oriented environment with regularly changing priorities and developing opportunities.
Strong written and verbal communication skills.
Strong analytical and problem-solving skills and abilities.
Attention to detail and excellent organization skills along with self-motivation.
Ability to work independently and respond with flexibility.
Willingness to learn new skills and software applications.

What We Offer

Comprehensive benefits package, which includes:
Competitive Paid Time Off and company holidays
Generous dining reimbursement when you dine with our restaurant clients
401(k) plan with a company match
Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
Partnership with Rx n Go, offering certain prescriptions for free
Two dental plan options and a vision plan
Flexible Spending Accounts and a pre-tax commuter benefit program
Accident, Critical Illness, and Hospital Indemnity Insurance Plans
Short Term and Long Term disability
Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
Employee Life Assistance Program
Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations.
Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.