F&B Supervisor

Job Description

POSITION OVERVIEW

Department: Food & Beverage

Salary: £15.28/hr

POSITION OVERVIEW 

• Behaves and acts in an exemplary fashion, embodying the brand mind-set;
• Supervise the team of Food and Beverage Department, helping them improve their skills and providing support for career development 
• Improves sales, the quality of service and promotion of services in compliance with hygiene and security standards 
• Conveys the hotel's image through his/her attitude, professionalism and involvement in the field 
• Ensures that all products served to guests conform to standard and are of good quality 
• Develops revenue and profit margins 
• Helps the hotel meet its targets 
• Provides information for guests within his/her field of competence or directs them to the right person 
• Remains polite and courteous at all times whatever customers may request 
• Handling any complaints immediately and sensibly, and keeps the manager informed 

MAIN RESPONSIBILITIES 

Customer relations 

• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty.
• Enquires whether guests are satisfied throughout their experience 
• Takes into account and anticipates guests' needs        
• Convey the hotel image 

Professional techniques / Production 

• Determines the best organisation (production, distribution, storage etc) according to existing infrastructure and equipment 
• Supervises stock rotations for catering supplies and identifies any needs 
• Supervises and checks the bar, restaurant, menu, presentation 
• Is responsible for applying the reference standards and audit procedures as defined by the hotel and brand 
• Coordinates with the departments close to the F&B department (front office, reservation etc.) 
• Guarantees that equipment is kept clean and well maintained, in line with hygiene regulations 
• Ensures equipment remains in good condition and signals any need for technical intervention 
• Ensures compliance with legislation governing the sale of beverages 

Team management/ Talent & Culture 

• Contribute to guest’s satisfaction by providing high quality services with a warm and friendly and approach. 
• Develops employees' motivation and team spirit by creating a good working atmosphere 
• Integrates and trains employees, providing support for skills development     
• Ensures that employees are well presented (uniforms, personal hygiene etc.)     
• Helps employees improve their skills and provides support                                                                                                                                                                                                     

Commercial / Sales 

• Is familiar with all the hotel's services and promotes them to encourage guest loyalty 
• Increases sales through his/her innovative and creative approach and reliable advice 
• Promotes the special offers and full range of products 

Management and administration 

• Manages the products available for guests 
• Keeps the loss and breakage of equipment to a minimum and keeps the superior informed 
• Keeps an inventory of equipment and tracks items coming in and out. 

Hygiene / Personal safety / Environment 

• Ensures that the workplace remains clean and tidy 
• Knows and ensures the application of the hotel's security regulations (in case of fire etc) 
• Ensures the safety of people and property in the hotel  
• Respects the hotel's commitments to the "Environmental Charter" (saving energy, recycling, sorting waste etc). 

NOTE: The Company reserves the right to amend this job description from time to time to accommodate the requirements of the business and the evolving nature of the role.

Qualifications