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Support Engineer
Confirmed live in the last 24 hours
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Linux/Unix
Research
Requirements
  • You are an excellent writer
  • You can read and write code in several programming languages
  • You have experience in support or other customer-facing roles
  • You have a good understanding of web technologies
  • You love learning new technologies
  • You take great joy in providing delight to users in every interaction
  • You enjoy solving small problems every day
Responsibilities
  • Implement an analytics dashboard for support metrics
  • Create a code editor integration so users can insert snippets of code from our Docs
  • Rearchitect our blog from scratch
  • Build user-facing features and fix bugs alongside designers and engineers
  • Build and maintain internal tools
  • Troubleshoot and resolve technical issues for our users, often involving servers and web application issues
  • Reproduce bugs, create reports, and triage them
  • Create and edit product and technical documentation
  • Build out an internal support knowledge base with written and video guides
  • Suggest and implement support workflow improvements
  • Participate in regular rotations for weekly on-call coverage for incident communication
  • Research and learn the current and future best practices of using Replit
  • Test new features and provide early feedback
Desired Qualifications
  • You have experience with the Nix ecosystem
  • You have Linux systems administration knowledge
  • You are an active Replit user
  • You have worked at an early-stage startup
Replit

51-200 employees

Collaborative in-browser IDE
Company Overview
Replit's mission is to bring the next billion software creators online. The company has a platform that enables developers to build software collaboratively from anywhere in the world, on any device, without spending a second on setup.
Benefits
  • Competitive salary & equity
  • Your choice of new equipment & software
  • Health, dental, & vision insurance
  • Autonomy at work
  • Flexible work hours
  • Learning & development stipend
  • Monthly health & wellness stipend
  • Generous parental leave
  • Unlimited PTO (2 weeks minimum required)
  • 401k matching
  • Commuter benefits
  • Expensed lunch
  • Yearly off-sites
Company Core Values
  • Mission first
  • Think radical
  • Move with urgency & focus
  • Read-Eval-Print loop (how we build)
  • Seek pain
  • Replit is for people