Full-Time
Customer success manager
Provides tools for measuring and reducing corporate emissions
Senior, Expert
London, UK
- relevant CSM experience in a SaaS organisation
- track record of success building relationships with enterprise customers (2,000 - 10,000 employees) at an executive level
- excellent communication skills, both written and verbal
- experience working in enterprise level customer-facing work
- extremely organized with proven project management track record
- excitement to learn new things
- excitement to join a startup and take responsibility for building a function from the ground up
- willingness to travel (up to 10%+)
- Responsible for the end-to-end experience of customers
- Build trust with key stakeholders and Executives working with companies across EMEA with 2,000 - 10,000 employees
- Help customers understand and use the product to achieve business outcomes, onboard them onto the dashboard, equip them to gather the information about their carbon footprint, and help them set and achieve their climate plans
- Serve as the voice of the customer and provide internal feedback on how to better serve customers to maximize value and retention
- Become deeply familiar with customers’ businesses and climate, educate customers on the space, and help them hit milestones along their climate journey
- Help customers understand and use Watershed’s carbon marketplace, integrating carbon removal into their climate plans
Watershed is a company that empowers businesses to actively combat climate change by providing tools to measure, report, and reduce greenhouse gas emissions. Their platform, backed by high-quality, audit-grade climate data and a team of policy, climate science, and data experts, aids companies in setting targets, reducing emissions, and staying ahead of climate disclosure regulations. With a diverse advisory team and investors like Sequoia and Kleiner Perkins, Watershed is a leader in the climate economy, driving the race to net zero emissions.
Company Stage
Series C
Total Funding
$239.5M
Headquarters
San Francisco, California
Founded
2019