Full-Time
Operations Supervisor
Arriva
1,001-5,000 employees
Pan-European bus and rail transport operator
No salary listed
Bangor, UK
In Person
 Operations & Logistics (1) |
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- Previous experience in an Operations Supervisor, Transport Supervisor or Duty Manager role.
- Strong leadership and people management skills.
- Experience managing operational performance and key performance indicators.
- Knowledge of transport operations, scheduling and resource planning.
- Understanding of health and safety and compliance within a transport environment.
- Good information technology skills, including Microsoft Office and operational systems.
- Flexibility to work shifts, evenings and weekends where required.
- A full valid driving licence.
- Supervise, motivate and support operational staff and bus drivers.
- Manage daily bus service delivery, route coverage and resource allocation.
- Monitor punctuality, reliability and operational performance across services.
- Support driver welfare, performance management and employee development.
- Investigate operational incidents, customer complaints and service disruptions.
- Ensure compliance with health and safety regulations, company policies and transport legislation.
- Work closely with engineering and depot teams to maintain fleet availability.
- Produce operational reports and maintain accurate records.
- Identify opportunities to improve operational efficiency and customer service.
- Experience in bus operations, transport management, logistics, fleet operations or service delivery.
Arriva operates bus, train, and other passenger transport services across 10 European countries through a network of local operators. Its systems coordinate timetables, routes, maintenance, and customer service to run public transit, with a focus on decarbonizing fleets and upgrading equipment. It differentiates itself with a long history of cross-border expansion, a pan-European footprint, and ownership by a private infrastructure investor. Its goal is to deliver reliable, accessible, and cleaner transport while growing services and reducing emissions under new ownership.
Company Size
1,001-5,000
Company Stage
Acquired
Total Funding
N/A
Headquarters
Sunderland, United Kingdom
Founded
1938
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Simplify's Take
What believers are saying
- Arriva won a €750 million Czechia rail contract in 2025, starting December 2028.
- The €1.6 billion Netherlands extension secures 12.5 years of bus revenue from December 2026.
- April 2026 La Linea acquisition doubles Veneto market share and adds three depots.
What critics are saying
- Unite's 2025 strikes hit 800+ staff, exposing fragile labor relations and service disruption.
- Arriva lost Liverpool contracts in 2026, showing franchise exposure against Stagecoach and Go-Ahead.
- If Czechia or Netherlands tenders slip, Arriva's European growth story loses operating leverage.
What makes Arriva unique
- Arriva spans 11 European markets, combining buses, trains, and rolling stock leasing.
- Its 2026 RTS Infrastructure purchase adds rail maintenance and depot construction capabilities.
- The £340m UK bus renewal program gives Arriva one of Britain's newer fleets.
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Benefits
Training Programs
Growth & Insights and Company News
6 month growth
↑ 1%1 year growth
↑ 1%2 year growth
↑ 1%Passenger, a Masabi company, has launched a digital services platform for Arriva UK Bus, covering its seven bus operating companies outside London. The solution integrates mobile ticketing, data management, journey planning and real-time information into a single customer app and website. Arriva UK Bus is part of the Arriva Group, which delivers over 1.2 billion passenger journeys across 11 European countries annually. The new platform provides enhanced features including real-time bus locations, accessibility information, service updates and details on vehicle amenities like Wi-Fi and USB charging. The UK-built technology positions Arriva to manage operational challenges including franchising and multi-operator fare management. Passenger works with approximately 100 public transport authorities across the UK, facilitating over 100 million journey plans annually.
Arriva acquire RTS Infrastructure to enhance infrastructure and depot services. Industry news. Arriva, a prominent tra nsport operator, hassuccessfully finalised the acquisition of RTS Infrastructure, a UK-based firm that specialises in rail depot servicing and infrastructure construction. This strategic acquisition enables Arriva to extend its operations into the UK rail construction sector for the first time, thereby offering a wider array of services for rail operators and infrastructure managers. While the financial details of the acquisition remain undisclosed, this move signifies a crucial advancement in Arriva's strategy to enhance its standing within the UK's rail industry. RTS Infrastructure, located in Leeds, is a well-established entity within the UK's rail network, delivering essential services such as platform upgrades, track work, and various other significant infrastructure projects. The company possesses a Network Rail Principal Contractor Licence, which permits it to undertake large-scale rail infrastructure projects throughout the UK. RTS Infrastructure has developed a robust client portfolio, including Network Rail, passenger train operators, and original equipment manufacturers (OEMs), all of which will now be integrated into Arriva's client network. Through the acquisition of RTS, Arriva not only gains access to these important relationships but also enriches its portfolio with extensive expertise in rail construction.
Arriva Group has today announced that it has concluded a deal to acquire RTS Infrastructure, marking its entry into the UK rail infrastructure Arriva Group has today announced that it has concluded a deal to acquire RTS Infrastructure, marking its entry into the UK rail infrastructure construction market.
Transport giant Arriva, based in Sunderland, reported revenues of €2.46 billion in 2024, the year it was acquired by US investors I Squared Capital for £1.4 billion. Operating profit was €127 million, with a pre-tax profit of €156 million. Capital investments totaled €285 million. Contract revenues were €1.76 billion, and passenger revenue was €665 million. The UK bus division had a turnover of €639 million, while the UK trains business reported €758 million in revenue.
Arriva continues to invest in sustainable travel solutions, such as zero-emission buses, electric and hybrid trains, and digital mobility solutions across Europe to deliver more connected, efficient, and environmentally responsible public transport.