Field Quality Specialist

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. 

More about the role

This is an exciting job opportunity for you as a Field Quality Specialist in Mississauga, Canada with Cooper Lighting Solutions, a business unit of Signify, the world leader in lighting.

• Direct the activities of the Field Service, Technical Services and Product Warranty functions for all Cooper Lighting product lines.
• Provides guidelines to vendors regarding warranty, field complaints and rejected materials. 
• Provide technical support (onsite and remote) with outstanding customer service for our agent network, customer service group, factory sales organization, and our channel partners. 
• Based on conclusions of analysis, provides corrective action for elimination of future problems including but not limited to fixtures design changes or alternate methods for manufacturing. 
• Ensure that correct alternative is initiated to resolve customer complaints which may include; negotiations with customer on problems resolution, authorization of repair/replacement of product, and/or authorization of refund or credit to customer. 
• Manage the Canadian Warranty Budget 

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

• A recognized diploma or degree in Engineering (Mechanical or Electrical).  
• Ability to use Word, Excel, Access, PowerPoint, Outlook 
• Excellence in business communication (written and verbal)
• Extensive use of Email and the Internet for transfer of information and job-related research

Candidates must be legally authorized to work in the Canada without company sponsorship, now or in the future. No relocation benefit is being offered for this position. Only candidates residing within 80KM of Mississauga, ON, Canada facility will be considered.

• Salary: $63,000- 84,000 CAD based on experience
• Bonus: target bonus opportunity - 5%

Benefits Overview: 

• Extended Health Care

• Dental Care

• Basic Mandatory Life Insurance

• Basic AD &D

• Employee Assistance Program (EAP)

• Retirement Plans for Salaried Employees (DCPP, RRSP, TFSA)

• Education Assistance

• Workday Learning

• Wellness Reimbursement Policy

• Vacation Policy/ Floater days

Come join us, and together we can light up the future.

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 27,000+ people. We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce present in 70+ countries, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together. 

Come join us, and together we can light up the future.