Full-Time

Outreach & Engagement Operations Manager

Pomelo Care

Pomelo Care

51-200 employees

Digital platform for personalized prenatal care

AI & Machine Learning

$110000 - $120000

Equity

Mid

Remote in USA

Required Skills
Communications
Data Analysis
Requirements
  • 4+ years operations or consulting experience
  • Proven ability to use data and analytics to solve complex problems
  • Demonstrated leadership abilities
  • Detail-oriented with exceptional communication, organizational, and documentation skills
  • Familiarity with healthcare software systems and customer relationship management (CRM) tools
  • Strong knowledge of Medicaid policies, procedures, and value-based care
Responsibilities
  • Analyze qualitative and quantitative outreach performance metrics
  • Develop and implement plans to test new ideas and processes within Outreach
  • Own process discovery, development, testing, and implementation
  • Create and maintain Outreach process documentation and playbooks
  • Train Outreach and cross-functional teams on new processes
  • Ensure compliance with government regulations and guidelines in all outbound processes
  • Stand up workflows related to referral processes and product implementations

Company Stage

Series A

Total Funding

$41M

Headquarters

New York, New York

Founded

2021

Growth & Insights
Headcount

6 month growth

76%

1 year growth

253%

2 year growth

562%