Full-Time

Head of Partner Strategic Operations

Global Networks

Posted on 6/11/2024

Stripe

Stripe

5,001-10,000 employees

Online payment processing solutions provider

Fintech
Financial Services

Senior, Expert

Seattle, WA, USA + 1 more

More locations: New York, NY, USA

Category
Supply Chain Management
Operations & Logistics
Requirements
  • 15+ years of experience in program management, operations, or strategic project management in the payment/fintech industry (banks, networks and/or fintech startups in the payments space)
  • 7+ years in management and the ability to hire, train and coach a high-performing team of program managers
  • Previous experience in or related to the Tech/Startup/Scale-up ecosystem
  • Strong product instincts and ability to identify opportunities for Stripe to leverage partners’ existing and in-development products, as well as the ability to collaborate with Stripe’s Product and Engineering organization to build world-class features for our users
  • Proven ability to successfully drive medium-to-large sized technical projects with external partners and cross-functional internal stakeholders
  • An understanding of product strategy and key requirements for scaling products and operations through partnerships, especially with a “users first” mentality
  • Excellent verbal and written communication skills – including the ability to speak to different constituencies such as business development, product, engineering, and sales internally and externally
  • Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
Responsibilities
  • Recruit, develop and lead a team of Partner Operations Managers who work across the Global Networks pillar
  • Align with Partnerships, Product, Engineering, and other cross-functional leaders to properly meet the operational and technical needs of our Global Networks pillar
  • Collaborate with Product, Engineering, and Partner Managers to develop and execute reliability and SLA strategies to drive operational excellence
  • Develop relationships with executive counterparts at key partners and facilitate interaction between our Product and Engineering leaders and their counterparts within partner organizations
  • Be responsible for meeting and beating Partner Health metrics
  • Inspire, motivate and enable development of team members to promote career growth and impact for Stripe

Stripe provides online payment processing solutions for internet businesses through a suite of payment APIs. These APIs enable businesses to accept and process payments easily over the internet. Stripe serves a diverse clientele, including small startups and large enterprises, across various sectors such as e-commerce, subscription services, and marketplaces. The company focuses on simplifying and securing online payments, charging fees based on transaction volumes. Its offerings include payment acceptance, billing management, fraud prevention tools, and financing options, among others. Unlike many competitors, Stripe emphasizes a technology-first approach, making it easier for businesses to manage transactions and payments globally. The goal of Stripe is to empower businesses of all sizes to handle their payment needs efficiently and securely.

Company Stage

N/A

Total Funding

$9.3B

Headquarters

South San Francisco, California

Founded

2010

Growth & Insights
Headcount

6 month growth

6%

1 year growth

24%

2 year growth

24%
Simplify Jobs

Simplify's Take

What believers are saying

  • Stripe's recent partnerships, such as with Coinbase, highlight its commitment to innovation and expanding its reach in the rapidly growing crypto market.
  • The company's robust financial health, evidenced by exceeding $1 trillion in total payment volume in 2023, indicates strong growth potential and stability.
  • Stripe's selection by major companies like Adastria Group to power new marketplaces showcases its reputation and reliability in the fintech sector.

What critics are saying

  • The competitive fintech landscape, with giants like PayPal and Square, poses a constant threat to Stripe's market share.
  • Stripe's reluctance to go public may limit its access to capital markets, potentially affecting its ability to scale and innovate.

What makes Stripe unique

  • Stripe's extensive suite of APIs offers unparalleled flexibility and ease of integration for businesses of all sizes, setting it apart from competitors with more rigid solutions.
  • The company's focus on a wide range of services, from fraud prevention to business financing, provides a comprehensive ecosystem that few competitors can match.
  • Stripe's ability to handle global payouts and support for the creator economy distinguishes it from other payment processors that may not offer such extensive international capabilities.

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Benefits

Inclusive coverage - We provide a thoughtful and balanced set of benefits that allow Stripes to be their best selves and do great work. Whether that means offering comprehensive mental, physical, and medical health plans, supporting Stripes’ financial futures, providing fertility benefits and parental leave, or making sure Stripes have access to healthy food at the office, our robust programs put Stripes and their families first.

Growth by way of learning - We are voracious learners and teachers. Our Education team delivers an onboarding and product training curriculum for all new Stripes, and hosts expert-led courses on things like project management fundamentals and macroeconomics. Beyond the formal program, Stripes are constantly sharing knowledge with each other through conversation, documentation, reading groups, and informal talks.

A principled approach to food - The food program holds a special place in Stripe’s history and future. These Stripes come to our kitchen from a breadth of backgrounds and experiences, and focus on one proposition—respect. This is apparent not only in the local ingredients they work with or in the gracious, teamwork-driven buffet lines, but also in their approach to growing a global team through sustainable food practices and minimal waste.

INACTIVE