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Full-Time

Head of Scaled Customer Success

Engagement and Enablement

Posted on 5/20/2024

Apollo Graph

Apollo Graph

11-50 employees

Platform for building full-stack JavaScript applications

Senior

Remote in USA + 1 more

Category
Customer Education & Training
Customer Experience
Customer Success
Customer Success & Support
Sales & Account Management
Required Skills
Data Analysis
Requirements
  • Successful experience leading Customer Enablement strategies
  • Strong business acumen in self-service strategies
  • Data-driven with the ability to leverage data for improving customer engagement
  • Understanding of curriculum and certification differentiation by personas
  • Knowledge of community champion archetypes, motivations, and community-building tactics
  • Experience in delegating, goal setting, and coaching managers
  • Experience in AI Assist strategy for customer engagement
Responsibilities
  • Develop and execute a comprehensive digital customer success strategy
  • Build and maintain the Self-Service/Scaled customer journey lifecycle
  • Utilize data analytics to identify patterns and trends in customer interactions
  • Collaborate with internal stakeholders to leverage cutting-edge technologies
  • Develop an integrated technology engagement strategy for Apollo’s customer community
  • Deliver measurable scaled-success engagement tactics and proactive + interventional success playbooks
  • Establish v1 of an AI Assist strategy for customer engagement

Meteor Software operates on the cutting edge of web and application development with its open-source platform, Meteor.js. This platform streamlines the building and deployment of full-stack JavaScript applications across various devices and platforms, integrating seamlessly with numerous popular frameworks and tools. This not only fosters a culture of innovation but also aids in scaling applications efficiently, making it an ideal workplace for developers looking to impact millions of users globally.

Company Stage

Series D

Total Funding

$152M

Headquarters

San Francisco, California

Founded

2016

Growth & Insights
Headcount

6 month growth

0%

1 year growth

7%

2 year growth

-17%

Benefits

Flexible working hours

PTO

401k

Medical, dental, vision, life, & disability insurance

Generous parental leave

Coffee chats & team lunches

INACTIVE