Ld Technical Support ERP

Job Summary

Job Description

Please Note:

This position is fully remote with quarterly in-office days (In Libertyville, IL and Northbrook, IL in the future).

Role may have occasional travel, possibly to other US based cites.

Schedule:

Mon-Fri, 11:30AM-8:30PM CST

Provides support for the user community and development team in the design, development, configuration and testing of

Medline’s Logistics Systems which include: Warehouse Management, Transportation Management, and Labor Management

Systems.

MAJOR RESPONSIBILITIES

Serve as the primary point of contact for escalated issues, demonstrating strong problem-solving skills and decision-making abilities.

Analyze data and generate reports to assess team performance, identify trends, and make data-driven decisions to improve

operational efficiency.

Conduct regular coaching sessions and performance evaluations to identify training needs and opportunities for skill development.

Identify opportunities for process optimization and efficiency enhancements.

Create workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.

Mentor, advice and lead team members in their journey to best support Medline employees and customers.

Address staffing challenges and contribute to the team’s success by assisting with ticket resolution.

Troubleshoots and develops technical solutions related to application issues for internal customers.

Provide exceptional customer support to internal and external customers.

Demonstrating strong problem-solving skills and decision-making abilities.

Provide technical advice, guidance and training to users on hardware and applications.

Assign and monitor tasks for the Logistics Run Support team.

Create and update knowledge articles to document SOPs, troubleshooting steps, and best practices.

Develop and monitor KPIs.

Must Have Skills

Prior experience with warehouse management systems

MS Office Suite (Word, PowerPoint, Excel)

Experience with SQL

Nice to Have Skills

Prior SAP experience

Experience with documentation tools - JIRA, ISM or HEAT

MAJOR RESPONSIBILITIES

Manager user accounts for logistics systems, including creation, modification, and deactivation.

Document reported issues in ticketing system. Investigate re-occurring issues and develop solutions.

Ensure timely escalation of unresolved issues to appropriate levels of management for further action and resolution.

Monitor and respond to email alerts.

Coordinate and facilitate bridge calls with internal and external stakeholders to resolve issues impacting box movement.

Collaborate with cross-functional teams to implement improvements and drive continuous improvement initiatives.

Develop a deep understanding of logistics systems, processes, and technologies to effectively troubleshoot and resolve issues.

Work closely with Build teams on solutions for new projects and enhancements.

Interface with key internal users and all levels of the organization to understand and document development needs as well as

ensure client needs are met in an accordance with the SLA.

Perform other tasks and duties as assigned.

Qualifications:

Education

Bachelor Degree in Information Technology or Equivalent Experience.

Work Experience

At least 4+ years of experience in a related area; familiar with standard concepts, practices, and procedures within the field;

experience providing application and infrastructure support.

Knowledge / Skills / Abilities

Ability to draw and interpret bar graphs and spread sheets.

Ability to act and learn on own initiative and execute objectives without day-to-day supervision.

Ability to communicate verbally and in writing.

Ability to use PC operating systems and applications. Examples: Windows, Unix, Microsoft 365, SQL.

Ability to work well under pressure, make key decisions, and motivate others.

A certain degree of creativity and latitude is required.

Ability to create an engaging and innovative work environment that fosters collaboration among team members, career growth and

excellence in achieving operational results.

DISCLAIMER

All duties and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This position description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor(s)/manager(s).

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here.

Every day, we’re focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what’s right to delivering business results, together, we’re better. Explore our Diversity, Equity and Inclusion page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.